Application Production Support - Montréal, Canada - Excelgens

Excelgens
Excelgens
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

RESPONSIBILITIES

Production Support

  • Act as first line of contact for production environment and provide
    Level1 /Level2 functional and technical support.
  • Coordinate with Level3, DEV and Infra teams related to production issues if escalated and also to help in root cause analysis and timely resolution.
-
Ensures issues/incidents are logged in the incident management system on time with relevant details (
outage, downtime, dependencies, root cause etc.)

Application and Batch Monitoring:


  • Monitor batches with the help of available tools and action proactively. Ensure preventive measures are implemented for repetitive issues to avoid the future failures.

Knowledge Management and Documentation:

-
Owns knowledge base on Wiki and or SharePoint as appropriate.

Release, Maintenance and Project:


  • Participate in release cycles for functional validation on stag/preprod/prod environment.
  • Release deployment, post release checks, follow communication.
  • Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
  • Participates in regular and required
    DRP and BCP exercises.

KEY SKILLS AND QUALIFICATIONS

EDUCATION

  • Master/Bachelor degree in Computer Science or IT Systems

Technical Skills:


  • Minimum 6 years' of experience of Application Production Support
  • Excellent experience on systems
    like Windows, UNIX and Linux
  • Excellent knowledge of databases like
    Oracle and SQL
  • Working experience of IT tools like
    Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
  • Working knowledge or familiarity scripting skills Perl
    , Python and PowerShell
  • Working knowledge of file transfer protocols/tools like
    CFT,FTP & SFTP

Functional Skills:


  • Working experience in IT Systems of banks or financial institutions
  • Working knowledge of areas like
    trade settlement, PnL, Liquidity and Equity Trading
  • Working knowledge of processes like change, incident and problem management

Language

  • English and or French

Availability (Important):


  • Flexible in working on public holidays, weekends support and Infra prod changes
  • Flexible in working in late shifts starting 11 am or 12 pm.

Behavior Skills:


  • Ability to provide stepbystep technical and functional help (both written and verbal)
  • Enthusiastic to work in challenging environment
  • Highly effective team player with collaborate and cando attitude
  • Autonomous and rigorous

Job Type:
Fixed term contract

Contract length: 28 months


Salary:
$400.00-$450.00 per day


Ability to commute/relocate:

  • Montréal, QC: reliably commute or plan to relocate before starting work (required)

Experience:


  • Production support: 3 years (preferred)
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