Resident Services Specialist - Ottawa, Canada - Ferguslea Properties

Ferguslea Properties

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ferguslea Properties is the proud owner and operator of Accora Village, Canada's largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle. We are committed to providing our residents and community with a best-in-class experience.

Ferguslea Properties is searching for an enthusiastic and customer-service oriented individual to join us as a Resident Services Specialist.

You will be joining a collaborative and dynamic team to be the first point of contact for our current residents.

Working as part of a team is a key element of this role, with the goal of creating the best possible customer experience.

The main responsibility of the Resident Services Specialist is to ensure that our customers benefit from a best-in-class experience and their issues and questions are resolved in accordance with our customer service promise.

This is a full-time, permanent position. Day, evening, and weekend scheduling will be required in this role.

RESPONSIBILITIES:

The Resident Services Specialist will play an integral role in supporting our residents and team by:

Receiving and processing maintenance requests from residents and all departments
Responding to residents in a timely manner
Providing written documentation on any complaints and action taken
Ensuring work is completed and scheduling followup as needed
Advising and notifying residents of entry, service shutdowns, parking relocations etc. as needed.
Working collaboratively with all departments to foster an environment of open communication, cooperation, and collaboration
Maintain accuracy of customer data and ensure accurate information is entered into Yardi
Informing management of any situations or concerns where intervention or legal action may be required
Coordinating elevator, workspace, and guest suite reservations
Investigating issues as requested, maintaining, and administering parking spaces, storage lockers, and other resident related information
Monitoring office inventory and coordinating office supply orders via the HR Office Assistant
Creating charges as required and coordinating with the Finance Department to follow through on any questions or concerns
They will perform such other duties from time to time as assigned by the Resident Services Manager

SKILLS AND KNOWLEDGE:

College diploma in administration, business administration with experience in any of business operations, property management, or customer service would be considered an asset
A minimum of 3 years history of customer service or property management experience
Exemplary communications both written and verbal.
Excellent interpersonal and communication skills
Good analytical and problemsolving skills
Organized and detail oriented
Ability to work day, evening, and weekend scheduling is a requirement
Proficiency in MS Office (Excel, Word, Outlook) would be considered an asset
While not mandatory, written & verbal communication in various languages would be considered a strong asset.
Understanding of current property management legal and regulatory practices would be considered an asset
Yardi experience would be considered an asset
Unless an accommodation under Ontario's Humans Rights Code is applicable, it is a requirement of the company that all eligible employees are and will remain fully vaccinated against COVID1
As a condition of employment, must be able to provide a valid criminal background check

WORKING CONDITIONS

Physical effort is mínimal.
Extended periods at a computer is required.
Competing demands may create stress at times
Evening and weekend scheduling will be required as per operational demands
The job description implies the performance of repetitive tasks
Risk is low

We've got great perks

When you join Ferguslea Properties in this role, you gain access to:

Health/ Wellness initiatives
10 Paid Sick Days
Employee Assistance Program
Use of our recreation centre, fitness amenities, and related programming
Community Involvement & philanthropy opportunities
Regular Employee engagement opportunities
3 weeks' paid vacation
Comprehensive medical & dental benefits
Corporate RRSP Program
Educational Support programs
Free parking
Opportunities to attend Hockey, football, soccer games & concerts
Rent discounts for fulltime permanent employees living on site
Room for advancement & internal promotions
Paid training & development opportunities

At Ferguslea, we are committed to taking every reasonable precaution in the circumstances to protect the health and safety of our employees and residents from the hazard of COVID-19, as required by the Occupational Health and Safety Act.

Unless an accommodation under Ontario's Humans Rights Code is applicable, it is the expectation of t