Technical Support Representative - Hamilton, Canada - Connex Telecommunications Inc.

Connex Telecommunications Inc.

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step

They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

Schedule Availability:
Mon-Sun between hours of 7am - 1am (rotating shifts)

Wage:
$16.

65/Hour

Office Location:
Work from home (In-office work available)What We Have to Offer:

An amazing team of coworkers and support staff
A fun work culture that appreciates you
Ongoing development and career advancement
We promote from within; advance your career through your actions
Medical, Dental and Vision Benefits after 6 MonthsWorking as a Technical Support Representative, You Will:
Provide exceptional customer service and problem solving by responding to inbound calls
Resolve technical issues associated with customer's internet connection, cable TV and digital phone
Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators
Ability to work from home
Be an active listener who can show empathy and patience in a nonscripted environment
Work in a fast paced, high volume, environment
Be comfortable with change
Achieve performance goals for call time, accuracy, quality, deescalation, and customer satisfactionWorking as a Technical Support Representative, You Should Have:
A Passion for helping people
Stellar attendance and punctuality are a must
Minimum 1year customer service experience preferred
Ability to receive and implement ongoing feedback / coaching
Exceptional customer service and interpersonal phone etiquette skills
Comfortable with technology, the Internet, Windows, and competent typing skills
Ability to successfully employ deescalation strategies
Strong oral/written communication skills
Must be results oriented
Motivated to be a consistent performer