Ltl Operations Analyst - Cambridge, Canada - Traffix

Traffix

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LTL Operations Analyst:

TRAFFIX is seeking LTL Operations Analysts to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

Responsibilities:

Deliver operational excellence to customers and carriers.
Partnering within teams and across departments, Operations Analyst serve as the main point of contact for managing the shipping process for our internal/external clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.
Manage existing key account relationships and offer solutions based on shipping patterns and needs.
Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing.
Proactively communicate any issues to the client
Partner with other departments across the TRAFFIX Organization to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner.

Qualifications:

years of LTL customer service experience in a business services environment

Strong communication skills, both written and verbal
Knowledgeable on relevant modes of transportation
Team player mentality
Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills
Strong attention to detail and accuracy
Ability to prioritize, multitask and manage time effectively