Team Leader, Occupational Claims - Toronto, Canada - People Corporation

People Corporation

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a Team Leader, Occupational Claims to join our BPA team in Toronto.

Reporting to the department's management team, the Team Leader is responsible for providing technical expertise, training, and coaching to the team supporting our departmental health management practices, philosophies and initiatives.

The Team Leader is responsible for performing file reviews and quality assurance audits to monitor and report on success, while making recommendations to help drive superior customer service and case outcomes.

The Team Leader, Occupational Claims will:

Respond to internal case inquiries, providing technical expertise and coaching to team members
Perform complex file reviews and address caserelated challenges
Conduct periodic audits of case files to monitor and track key metrics, adherence to service level standards and best practices, and compliance with internal control requirements, reporting results to the management team
Through file reviews and audits, identify trends and opportunities to improve service delivery, processes, and best practices
Identify areas for training, coaching, and individual growth
Facilitate new employee onboarding and training
Work with the management team in developing and monitoring individual development plans
Deliver internal training sessions on a variety of topics
Maintain and updates training documents and resources
Stay current with industry developments, trends, legislative and regulatory changes that have an impact on department practices
Continue to handle a small caseload and provides coverage support as required
Perform other duties as may be assigned by management team
Travel between BPA office will be required

To be successful
as a
Team Leader, Occupational Claims with BPA, you will need**:

University degree in a related field
5 or more years of experience in disability management
Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
Previous experience in a leadership, coaching, mentorship, or and/or quality assurance role
Experience relevant to the duties and accountabilities of the position
Extensive knowledge in disability management practices and principles
Firm understanding WSIA / WSIB legislation, practices, and case management.
Experience providing coaching, training, and mentorship
Understanding of multiemployer employee benefit plan administration
Strong problemsolving skills, able to think critically and make decisions in unfamiliar situations
Excellent written and verbal communication abilities
Ability to multitask, work under pressure and meet deadlines.
Strong computer skills and experience with claims and disability management systems

What's in it for you:

Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958.

BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.