Logistic Coordinator - Brampton, Canada - Ryder System

Ryder System

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

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Description

You are the driving force behind our company.

Start your career with Ryder today

Summary

The Customer Service Associate II(Order Management) is responsible, in a 3PL environment,for managing order flow from the client to operational execution and eventual delivery to the end consumer and reporting of metrics within the workflow.

Essential Functions

Daily, weeklyand adhoc reporting as required using MS Office suite.
Track and trace orders on carrier portals.
Research and resolve order exceptions with internal and external teams.
Entering, updating customer orders on various interfaces.
Coordinate with operational teams to execute to customer satisfaction and demands.
Provide professional and efficient best in class service while resolving customer issues.

Skills and Abilities

Strong verbal and written communication skills
Ability to build strong relationships with internal and external customers
Strong planning and organizational skills
Demonstrates analytical and problemsolving skills
Ability to prioritize, multitask and adapt to changing rules, regulations and procedures
Possesses a high degree of initiative and strong attention to detail
Proficient in Microsoft office, with aptitude to learn new TMS/WMS software and systemsE.g. Manhattan SCALE,SAP
Experienced with MS Excel

- pivot tables,lookups

Detailed oriented with excellent followup practices
Ability to work independently and as a member of a team with mínimal supervision

Qualifications

College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
One (1) year or more in a similar position required

Travel:
None

DOT Regulated:
No

Job Category:
Customer Service

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