Application Support Analyst - Mississauga - Compass Digital

    Compass Digital
    Compass Digital Mississauga

    1 week ago

    Full time
    Description

    Now, if you were to come on board as one of our Support Analyst L2, we'd ask you to do the following for us:

    Responsibilities

    • Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.
    • Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and urgency.
    • Coordination: Act as the central point of contact during major incidents, coordinating efforts across technical and non-technical teams to facilitate rapid resolution.
    • Resolution Coordination: Act as a central point of coordination for incident resolution efforts. Engage relevant teams and resources to resolve incidents promptly.
    • Communication: Provide regular updates to stakeholders, including senior management, regarding the status of major incidents, including their impact, current status, and estimated time to resolution.
    • Root Cause Analysis: Collaborate with the engineering team to conduct post-incident analysis, identifying the root causes of incidents and recommending preventive measures.
    • Process Improvement: Continuously evaluate and improve the incident management process, suggesting enhancements to streamline incident response and resolution.
    • Documentation: Develop and update incident management procedures, ensuring that all team members are aware of their roles and responsibilities during major incidents.
    • Training: Conduct training sessions and workshops to enhance the incident management skills of team members and promote a culture of incident readiness.
    • Escalation: Escalate incidents to higher management or executives as necessary and ensure the allocation of appropriate resources for resolution.

    Qualifications

    • Bachelors degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience.
    • Proven hands‑on experience in tech support (exposure to incident management), or Dev/QA roles with strong troubleshooting skills.
    • Strong analytical and problem‑solving skills, with the ability to think critically under pressure.
    • Excellent communication and interpersonal skills, with the ability to convey technical information to non‑technical stakeholders.
    • Familiarity with incident management tools (Pagerduty) and methodologies.
    • Experience with Jira.
    • Evaluate and assess daily, weekly, monthly, and yearly operational and technical metrics/KPIs for continuous improvement opportunities to help minimize financial and reputational impact.
    • Partner with multiple divisions, both business and technical, throughout the firm, to drive a reduction in client‑impacting incidents.
    • Ability to work non‑traditional schedule / flexibility in working shifts.
    • Drive Major Incident calls/huddles – managing the participants with a focus on mitigation actions.
    • Proven ability to quickly grasp and master new topics through video training or documentation.
    • Adept at multitasking, resilient, and capable of handling pressure.

    Think you have what it takes to be our Support Analyst L2? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

    Referrals increase your chances of interviewing at Compass Digital by 2x


    #J-18808-Ljbffr

  • Software Support Analyst

    1 month ago

    Only for registered members Mississauga, Ontario

    We are looking for a dedicated Epicor Prophet 21 Support Analyst to join our team in North York, Ontario. The role involves providing high-level technical and functional support for P21 across all business units nationwide. · ...

  • Decision Support Analyst

    1 week ago

    Only for registered members Mississauga, Ontario

    We are seeking a Decision Support Analyst to work with our clinical information systems. The successful candidate will perform a key role in managing the organization's clinical information systems and reporting infrastructure. · ...

  • Production Support Analyst

    1 month ago

    Only for registered members Mississauga, Ontario

    Working as part of our Production Management team, you will help deliver a world class client service and experience by applying engineering, innovation, learning and risk management across our systems and user environments. · Provides technical and business support for users. Th ...

  • Application Support Analyst

    2 weeks ago

    Only for registered members Mississauga, Ontario

    Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Equities Cash Senior Analyst to support our suite of Core E-trading applications. · ...

  • Application Support Analyst

    2 weeks ago

    Only for registered members Mississauga, Ontario

    Support business critical applications. · Solve problems and troubleshoot issues. · Multitask in a fast-paced environment. · ...

  • Production Support Analyst

    3 weeks ago

    Only for registered members Mississauga, Ontario

    Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. · ...

  • Application Support Analyst

    1 week ago

    Only for registered members Mississauga, Ontario

    The Apps Support Intmd Analyst is a developing professional role providing technical and business support for users of Citi Applications. · ...

  • Production Support Analyst

    1 month ago

    Only for registered members Mississauga, Ontario

    This role involves providing support for applications hosted on cloud platforms with experience working in a financial institution an advantage. Key skills include Linux SQL knowledge networking operating systems virtualization containerization debugging analytical skills stakeho ...

  • Application Support Analyst

    2 weeks ago

    Only for registered members Mississauga, Ontario

    +We are seeking an Application Support Analyst to join our team on a contract basis to manage and support our internal business applications and core systems. · ++Manage daily operations and support for core business systems. · Oversee incident resolution and ticket management fo ...

  • Analyst, Technical Support

    1 week ago

    Only for registered members Mississauga, Ontario

    We are seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. · Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues. · Offer remote IT support and coor ...

  • Application Support Analyst

    4 weeks ago

    Only for registered members Mississauga, Ontario

    +h2+bJob summary/b+h2+p/Citi Canada is seeking a highly motivated candidate for the position of Equities Cash Senior Analyst within our global support team located in Mississauga./p+Responsibilities:/b/h2>Own; Provide L1/L2 support for mission-critical & low latency Equities Cash ...

  • Software Support Analyst

    1 month ago

    Only for registered members Mississauga

    We are looking for a dedicated Epicor Prophet 21 Support Analyst to join our team. · Providing high-level technical and functional support for P21 across all business units nationwide. · Troubleshooting issues in sales, purchasing, inventory, and accounting modules to keep our te ...

  • Decision Support Analyst

    1 week ago

    Only for registered members Mississauga $68,805 - $74,420 (CAD)

    We are looking for a Decision Support Analyst to work with our clinical information systems. · EveryMind Mental Health Services is an accredited child and youth mental health centre providing high-quality services for children, youth and their families experiencing social, emotio ...

  • Application Support Analyst

    2 weeks ago

    Only for registered members Mississauga

    As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. · ...

  • Application Support Analyst

    2 weeks ago

    Only for registered members Mississauga

    This team will also be responsible for providing level 1 support coverage for non-equities asset classes that use the equities electronic execution platforms for their business.The Equities Cash support team is tasked with the responsibility of ensuring high availability of Equit ...

  • Analyst, Technical Support

    1 week ago

    Only for registered members Mississauga

    We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! · Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues. · Offer remote ...

  • Production Support Analyst

    1 month ago

    Only for registered members Mississauga

    + 3-8+ years of experience in an Application Support role with excellent debugging and analytical skills. · Proficient Linux and SQL skills. · Experience working in a financial institution and Fixed Income product knowledge would be an advantage. · Ability to isolate root cause a ...

  • Production Support Analyst

    1 month ago

    Only for registered members Mississauga

    You will help deliver a world class client service and experience by applying engineering innovation learning and risk management across our systems user environments to ensure that our platforms services operate for our clients whenever they need them. · You will support SalesTr ...

  • Application Support Analyst

    2 weeks ago

    Only for registered members Mississauga

    Our client is experiencing significant growth and is actively expanding their IT capabilities. They are seeking an Application Support Analyst to join on a contract basis to manage and support their internal business applications and core systems. · ...

  • Analyst, Technical Support

    1 week ago

    Only for registered members Mississauga Full time

    We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. · Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues. · Offer remote IT support and coord ...

  • Application Support Analyst

    1 week ago

    Only for registered members Mississauga Full time $79,320 - $110,680 (CAD)

    The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications. · ...

Jobs
>
Application support analyst
>
Jobs for Application support analyst in Mississauga