Team Lead Sales Support - Burnaby, Canada - TFG Financial Corporation

TFG Financial Corporation

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Results, recognition and rewards

TFG's culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada.

Our mission and purpose is to be our customer's first choice by making equipment financing easy while providing a wide range financing solutions.

Together, through our core principles, we help our partners to achieve what's important in their business.

TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

Job responsibilities

Ensure accuracy of Sales Support Representative's work by performing quality assurance
Management of Sales Support Representative's KPI's and metrics
Prepare team member working schedules
Respond to and resolve escalated customer issues
Facilitate the creation and collection of customers' documents from submission to funding.
Using a high level of organization to keep and maintain all records and documents.
Facilitate the audit and funding of customer transactions.
Assist in the preparation of funding and reporting packages by gathering required information and ensuring accuracy.
Update CRM with new prospects, change of status, contact information and notes or activities.
Escalate problems or situations to the appropriate manager for resolution.

Qualifications, knowledge and experience

A strong sense of integrity, professionalism and a resultsoriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
Ability to lead and motivate a team towards performance goals
Detail oriented and able to identify errors
Effective communication, organization and interpersonal skills
Advanced skills with Microsoft Office products
5+ years of relevant experience
Postsecondary diploma or bachelor's degree is an asset

What we offer