- Responding promptly to IT related user inquiries
- Diagnosing and troubleshooting hardware, software, and network issues
- Changing configurations, settings, and permissions to resolve computerrelated problems
- Creating accounts and deploy hardware for new hires during the onboarding process
- Maintaining and optimizing Microsoft 365 services, including Azure AD, Intune/Endpoint, Teams, SharePoint Online, and OneDrive
- Supporting overall IT asset inventory management
- Working with partnered vendors when complex matters arise that require higherlevel support
- Participating in system upgrades, patches, and enhancements
- Developing and promoting standard operations documentation
- Promoting best practices for efficient technology usage
- Identifying opportunities to enhance workplace technology processes
- Supporting Investment CRM & Deal Pipeline application (Example: DealCloud)
- Engaging with business stakeholders to gather and document IT requirements for system enhancements
- Translating business needs into technical specifications
- Applying small enhancements and configurations directly on platform
- Testing configurations for quality assurance
- Presenting enhancements to stakeholders for validation
- Creating training materials for supported applications
- Onboarding and training new hires for each respective application
- Supporting data management activities within each application
- Supporting the implementation and adoption of technology roadmap items through efficient project management and knowledge management
- Supporting new technologies and systems to improve the efficiency and effectiveness of MFAM's operations
- Managing data hosting and storage services
- Overseeing network infrastructure services
- Managing enduser services and support
- Supporting IT and Cyber security services
- Developing data analytics and business intelligence (BI) reports
- Working with enterprise systems
- Applying IT procurement and licensing
- Supporting IT change management
- Knowledge of key IT policies and procedures, including acceptable use of technology, knowledge management, and business continuity/disaster recovery
- Awareness of other technology domains as the company scales
- Supporting technology policies and procedures to ensure compliance with regulatory requirements and industry standards, including security incident management
- Supporting the cybersecurity and data privacy posture across the network, applications, and endpoints
- 2+ years of work experience in a similar role
- Bachelor of science degree in Computer Science or any combination of equivalent education and experience
- Experience in financial services with a strong preference for experience in the asset management industry
- Excellent analytical and critical thinking skills
- Great problemsolving and time management skills
- Strong written and oral communication skills
- Strong familiarity with investment business, including the ability to translate investment business requirements to Technology & data requirements
- Technical knowledge and understanding of the range of infrastructure, hardware, software, and SaaS technologies needed to support a growing organization's needs, including:
- Microsoft Suite, including Office 365, SharePoint, Teams
- Public and private cloud environments
- Teleconferencing and telecommunications platforms
- Windows, Mac, and iOS device management
- Network and security platforms, including WAN/LAN, VPN, MFA
- General knowledge of current and emerging technologies and trends, including nextgen tools (e.g., ML, AI)
- Missionbased organization that generates real value for the challenges our foundation supports – improving lives.
- Payforperformance environment that offers competitive salary and incentives
- Numerous opportunities to gain experience and develop a variety of skill sets in a growing organization that contributes to the mission of the Mastercard Foundation
- Comprehensive employer paid benefits coverage
- Retirement income through a Retirement Savings Program
- A flexible/hybrid work environment combining in office collaboration and remote working
- Competitive timeoff policy
- Opportunity to apply your experiences to an environment where you can make an immediate impact as an architect for our organization.
- We achieve the best outcomes through mutual trust, thoughtfulness, and respect
- We embrace diversity of thought, background, and experience
- We learn and gain insight through open and honest communication
- We are ambitious and results oriented
- We challenge the status quo and seek bold solutions
Analyst, Information Technology - Toronto, Canada - Mastercard Foundation Asset Management
Description
BE PART OF A NEW AND GROWING ASSET MANAGEMENT COMPANYABOUT MASTERCARD FOUNDATION ASSET MANAGEMENT
Established in 2023, the Mastercard Foundation Asset Management (MFAM) Corporation was created to build a diversified investment portfolio for the Mastercard Foundation, one of the largest private foundations in the world.
We have a global investment strategy and mandate to deliver returns that will fund the philanthropic mission of the Mastercard Foundation and its partners in Africa and Canada over the long term.
We believe in the mission and values of the Mastercard Foundation and aim to cultivate an ecosystem of exceptional people, trusted partnerships, and long-term investments to achieve lasting impact.
ABOUT MASTERCARD FOUNDATION
Mastercard Foundation, one of the largest foundations in the world, works with visionary organizations to advance education and financial inclusion to enable young people in Africa and Indigenous youth in Canada to access dignified and fulfilling work.
Established in 2006 through the generosity of Mastercard when it became a public company, the Mastercard Foundation is an independent organization separate from Mastercard.
The Foundation has offices in Toronto, Kigali, Accra, Nairobi, Kampala, Lagos, Dakar, and Addis Ababa.WHO YOU'LL WORK WITH
You will report to the Senior Manager, Information Technology and will build and maintain relationships with teams across MFAM, the Mastercard Foundation, external consultants and vendors.
As a member of the team, you will have opportunities to grow and develop, and create meaningful value and lasting impact through the Mastercard Foundation.
WHAT YOU'LL DO
As a key member of the Information Technology team, you will help drive the implementation of the Workplace Technology Strategy as well as application delivery.
You will support the business through efficient and innovative technology and data solutioning, as well as core technology and data and assist with operational cyber risk.
Workplace TechnologyWHAT YOU'LL NEED
WHY WORK AT MFAM
We are guided by five core values:
We believe diversity is important and we take pride in ensuring that the people we hire and culture we create reflect and embrace diversity of thought, background, and experience.
We value the unique skills and diverse experiences that each individual brings, and we are committed to creating and maintaining an inclusive and equitable workplace where talent is respected, accepted, and empowered to be themselves.
HOW TO APPLY
Are you ready to pursue a new challenge and take your career to the next level?
Apply today Please submit your application to quoting the position title and reference number (ref 1006) in the subject line.
This role is a hybrid position, with a requirement of 3-4 days onsite at our office in Toronto, Ontario. Occasionally, there may be a requirement to work evenings or weekends.
Mastercard Foundation Asset Management values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation during the recruitment and selection process, please contact a member of MFAM at We will work with you to provide a positive recruitment experience in a confidential manner.