Front Desk Administrator/business Growth and - St. Catharines, Canada - Aegis MD

Description

Front Desk Administrator/Business Growth and Development

St. Catharines, Ontario

JOB DESCRIPTION

AegisMD is a Medical Cosmetic Clinic with a passion for empowering our clients with the knowledge and products they need to maintain luminous skin and overall health from the inside out.

We are seeking a meticulous, enthusiastic Front Desk Administrator to join our team. This is a dynamic, part-time role with the opportunity to expand to a full-time role as our practice continues to grow and expand

Within our clinic, the role is to empower our patients by providing excellent customer service that goes above and beyond.

Our Front Desk Administrators are expected to educate patients about the services in our office, and concierge their seamless patient journey.

You will be working closely in coordination with our Medical Director, and with our incredible team at our location in West End St.

Catharines. This role offers hourly compensation with a great package provided.


ABOUT YOU:

As a multi-talented Front Desk Administrator, you enjoy anticipating client needs while reviewing all pertinent information for each of our clientele and making them feel like the "most important client" in the world.

In fact, people may even compliment your capability to coordinate needs, bring focus and closure to situations and educate patients on all things beauty

Our current requirement is for someone to work week days, some evenings and weekends.

While extensive training will be provided, you bring experience and a proven track record to our team.


ABOUT THE POSITION:

We are looking for a "superstar" Front Desk Administrator who would thrive in a position that includes:1) Serving as our team's "Director of First Impression"

2) Greeting our clientele, offering refreshments and ensuring their initial needs are met upon entering the clinic

3) Handling phone inquiries in an efficient, courteous manner that encourages leads to schedule complimentary consultations

4) Managing Office cleanliness

5) Managing our inventory, serving as product educator and advocate to drive retail product sales

6) Track and monitor clinic sales


BUSINESS GROWTH & DEVELOPMENT, SOCIAL MEDIA, MARKETING AND WEBSITE:1) Coordinate clinic promotions and other marketing activities to maximize the clinic's position in the market

2) Maintain social media outlets and website on a regular basis

3) Responsible for social media marketing and tracking of conversion rates

4) Work with graphic artists to coordinate brochures and other marketing materials


QUALIFICATIONS:

1) A minimum of a high school diploma, some college education preferred (Degree in marketing and social media)

2) Familiarity with Microsoft Office including Excel and PowerPoint.

3) Medical Administrative course would be considered a strong asset.

5) Previous spa/medical spa experience is preferred. Previous experience in a luxury hospitality, or retail environment would be considered a strong additional asset.

6) Strong familiarity with EMR systems, patient charts, before and after photography, LinkedIn as well as social media management and analytics tools would be considered an asset.


A BRIEF WORD ON OUR COMPANY CULTURE:

As an expanding clinic team with an ever-changing work environment, we are seeking someone who is eager to grow with us and play a key role in our growth.

At times, this may mean adapting to new opportunities and responsibilities.

We pride ourselves on a "zero entitlement" company culture and if you are the type of person who often finds yourself saying "that's not my role", we wish to respectfully inform you that indeed, this role is not for you.

Work Remotely

• No

Job Types:
Full-time, Part-time, Permanent


Salary:
Up to $22.00 per hour


Schedule:

• Day shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Experience:

- administrative assistant: 1 year (preferred)


Work Location:
In person