Client Care Coordinator - Brampton, Canada - Job Skills

Job Skills

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Care Coordinator

Full-time Opportunity

Peel Region

Who we are:

Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community.

What we need:

Results-driven individuals who:

Are inspired by helping Clients achieve their employment goals
Have excellent organizational skills with the ability to multitask and problem solve
Have a keen eye for maintaining accuracy and detail in a fast paced environment
Have superior oral and written communication skills including an excellent telephone manner.
Have demonstrated experience in Communication, Building Trust, Information Monitoring, Managing Work, Planning and Organizing, Technical/Professional Knowledge and Skills.
Have a Postsecondary education, preferably in Career Development or Social Service and/or related experience
Have a valid Driver's license and access to a reliable vehicle

What you will do:
The Client Care Coordinator supports the activities of the Job Skills Employment Programs and Services activities by:

Collecting supporting documentation to verify client employment and recording into a database
Achieving individual targets towards overall team outcomes
Documenting all client communication promptly, providing close attention to detail and using notetaking processes
Identifying, analyzing, and case conferencing/recommending solutions to manager
Creating various reports to support performance measures within service delivery timeframe to identify areas of improvement
Informing team members and manager of issues and trends
Providing outcomes against the Key Performance Indicators (KPI) and identifying any variances and successes

Case Management

Interviewing all clients to obtain employment history, educational background, and career goals, among other information, by using the Common Assessment Tool (CAT), which identifies client Stream A, B, and C
Using the Initial Assessment (IA), identifying barriers to employment and assisting clients in developing job readiness skills and job search strategies through an Employment Action Plan (EAP)
Assessing the need for additional assistance such as rehabilitation, financial aid, or further vocational training and making appropriate referrals
Liaising with job development services, facilitation team, resources and information team, government departments, and other social, employment, and community agencies on mutual clients as needed to facilitate clients' progress
Participating in delivering outreach and marketing activities within the community; including job fairs, community and employment agencies, and performing outreach to clients and employers
Following up with clients at appropriate intervals to work towards progress and record outcomes
Using the Motivation Interviewing (MI) counselling approach when working with the most vulnerable clients
Ensuring all client notes and data entry is completed with accuracy and within a timely manner
Delivering highquality service as outlined in Job Skills' customer service standards

QUALIFICATIONS:

Minimum education requirement is a Postsecondary education, preferably in Career Development or Social Service and/or related experience
Excellent customer service and organizational skills
24 years' experience in the Social Service sector

COMPETENCIES:

Self-Confidence
Client Service Orientation
Analytical Thinking
Accountability
Persuasive Communication
Problem Solving
Detail Oriented
Multitasking
Communication
Digital Literacy
Fostering Teamwork

What you will get:
In addition to the satisfaction gained from helping people reach their goals, Job Skills offers a competitive _salary and benefits package_

Job Skills is a forward thinking, not-for-profit, charitable organization that is constantly developing or implementing new Programs to help individuals achieve economic independence.

In doing so, we aim to contribute to the economic and social viability of our community. We are ethical, client-focused, performance-oriented and believe in the personal growth of our staff, our community and our clients.

As a _Client Care Coordinator _with Job Skills,you will work for a high performing organization that is dedicated to assisting individuals in achieving their employment goals.

Please reply in confidence by 4:30 p.m. on Friday, June 23, 2023

JOB SKILLS Hiring Committee

Job Reference Number:
BES060602

14-130 Davis Drive, Newmarket, ON, L3Y 2N1

Benefits: