Customer Care Associate - Vancouver, Canada - Sundays Company

Sundays Company

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sundays is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We're a young company with big plans so we're looking for talented and driven individuals to grow with us

Reporting to the Customer Care Supervisor, the Customer Care Associate is responsible for updating customers on orders, assisting customers with product information, and processing order edits.

We take pride in our associates providing exceptional customer service to help expand our brand.

DUTIES & RESPONSIBILITIES:

Handle general customer inquiries regarding product information, order change requests and customer order followups
Accurately maintain customer records in the system within defined quality standards
Provide order status information to customers
Communicate order changes in a timely and professional manner
Act as a customer liaison with the appropriate internal departments
Communicate customer feedback with marketing and logistics teams to improve service
Meet and maintain department and team reporting metrics

QUALIFICATIONS & REQUIREMENTS:

Schedule flexibility. Must be available to work at least one weekend shift per week, with a preference to those who are available to work both Saturdays and Sundays.

years of Customer Care/e-commerce experience in a high-volume environment

Excellent written, verbal and interpersonal communication skills
Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
Confident in multitasking, prioritizing and organising tasks to meet deadlines and increase efficiency
Detailoriented
Work well under pressure, independently and as a member of a team
Intermediate to advanced computer skills including Microsoft Office suite, navigating the web and ability to type 50+ wpm
Experience with Shopify or ecommerce platform an asset

WHAT WE OFFER