- Providing exceptional guest service while working with a dedicated team of volunteers and colleagues.
- Use your natural rapport skills to welcome guests, sell tickets and answer general inquiries about Sam Centre.
- Use specific Sam ticketing systems to sell, review, and exchange guest tickets in person at Sam.
- Manage gallery show control for digital experiences and ensure all interactives are set and ready for the guest to experience.
- Work closely with colleagues from Exhibits and Experiences to ensure guest consumables are readily available and accessible.
- Liaise with the Sam Exhibits and Experience team and the Sam Education team to welcome groups, schools and travel trade tours, assist with checking guests in, distributing take aways and ensure a smooth transition between entering the building and beginning their program.
- Work in a dynamic environment with both volunteers and team members with the shared goal of ensuring each guest has a unique and memorable experience.
- Your ability to juggle multiple tasks and requests is where you thrive. Using our philosophy of Greatest Hospitality ensuring a welcome and hospitable guest experience.
- Work through challenges that impact the guest and navigate solutions.
- Promote a culture of exceptional guest experiences and hospitality for both internal and external guests.
- Performing other duties as assigned
- Passionate about guest services and provides exceptional skill and adeptness when dealing with guests.
- Must be available to work evenings and weekends.
- Self-motivated and willing to work in a team environment with minimal supervision.
- Experience in ticket sales, credit card sales and point-of-sale purchases is a definite asset.
- Ability to multi-task and prioritize as needed.
- Minimum of two years of related experience in tourism and/or hospitality.
Sam Sales and Guest Experience Coordinator - Calgary, Canada - Calgary Stampede
Description
About the Calgary Stampede Foundation
The Calgary Stampede Foundation provides young people with opportunities to discover and pursue their passions through programs like The Young Canadians School of Performing Arts, Calgary Stampede Showband, Band of Outriders and Calgary Stampede Showriders. These programs teach valuable skills and allow the opportunity to perform around the world. The Stampede's state-of-the-art Youth Campus offers best practice learning, training, and performing facilities for these programs.
About the Sam Centre
For over 100 years the Calgary Stampede has been the heart and soul of our city. It is both where and how we come together to celebrate our unique brand of western hospitality and community spirit. As we embark on the next chapter of our story, we will deliver exceptional experiences that entertain, educate and engage visitors. We will build inspired spaces to bring our community together to celebrate, and we will further energize the brand that has come to define our city. Our vision is to create a world-class, year-round gathering place for the community.
In 2023, the Calgary Stampede Foundation will open Sam Centre, a year-round immersive experience that offers an intimate look at the rich history of the Stampede and its role in our community. Sam is anchored in the peoples, stories, and artifacts of the Calgary Stampede. It will engage and excite guests in Calgary's Stampede story through immersive, interactive, story-driven experiences that put our guests at the center of the action.
As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.
Position Summary
The Sales & Guest Experience (SGX) coordinator is a member of the Sam Centre Sales and Guest Experience (SGX) team, reporting to the Manager, Sales and Guest Experience. The SGX coordinator is a guest facing role, responsible for handling all on-site guest related inquiries, including ticket purchases, managing gallery digital show control and ensuring all interactive exhibits are ready for guest participation. Your visitor first approach and exceptional communication skills will be essential in fostering a positive and enriching environment for guests to Sam. The SGX coordinator is a member of a multi-faceted team responsible for providing service excellence with superior professionalism.
Please note: This position will close on May 6, 2023
Roles and Responsibilities
Qualifications and Education Requirements
The SGX Coordinator has passion for guest service, is versatile, motivated, and organized. Enjoys working in a dynamic environment with multiple team members with the goal of ensuring an exceptional guest experience.
The ideal candidate will be proactive, optimistic and able to multitask as well as the following:
To Apply
To apply, please submit your resume and cover letter.
All applicants are thanked in advance and only those selected for interviews will be contacted.