Techno-Functional SAP Service Cloud V2 Consultant - Toronto - Software International

    Software International
    Software International Toronto

    2 weeks ago

    Description

    Techno-Functional SAP Service Cloud V2 Consultant

    Job Openings Techno-Functional SAP Service Cloud V2 Consultant

    Overview

    Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Techno-Functional SAP Service Cloud V2 Consultant.

    Role: Techno-Functional SAP Service Cloud V2 Consultant

    Location: Toronto, ON - remote

    Required Start Date: ASAP

    Contract Type: 1 year contract

    Responsibilities

    • Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and instances as Green Field to meet business requirements.
    • Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields, and custom objects.
    • Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
    • Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
    • Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
    • Security: Ensure the security and compliance of SAP Service Cloud V2 applications.
    • MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration, Utilities Industry.

    Qualifications

    • Experience: 3-5 years of hands-on experience as an SAP Service Cloud V2 and/or strong green field implementation experience of prior version of C4C.
    • Technical Skills: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
    • Functional Knowledge: Understanding of customer service processes of Utilities companies and best practices.
    • Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
    • Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
    • Education: Bachelor's degree in computer science, information technology, or a related field.

    Preferred Skills

    • Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
    • Knowledge of integration tools like SAP Cloud Platform Integration Suite.
    • Familiarity with Agile methodologies and DevOps practices.

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