Manager, Quality - Toronto, Canada - Central westhealhline

Central westhealhline

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID

# Positions

1
Job Type
Full-Time
Job Industry
Government and Public Sector, Healthcare and Medical Services
Career Level
Management
Years of Experience
5
Locations

***- CA-ON-Toronto
Job Description:

Manager, Quality
Toronto CentralJuly 202
CARE AND BE CARED FOR
THIS IS YOUR HOME_

Are you an experienced Quality Manager seeking a rewarding career that cares for others, in a professional practice that cares for you? You're looking in the right place.

Reporting to the Interim Director, Quality, Risk and Safety, you will be responsible for developing and enabling Toronto Central's quality improvement strategy and leveraging a data-driven approach to quality improvement aligned with the Quadruple Aim framework.

Workign with the Quality Improvement Specialist and stakeholders across the organization the manager is accoutnable for developing, implementing and evaluating strategies to build capacity for the organization's quality improvement plan aligned iwth provincial priorities.

Whether you work in our office, in the community, or a health care facility - you will play a lead role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?Leads the development and management of systems and processes that supports quality planning, quality improvement and process redesign across the organization to provide the best possible care to our patients and families consistent with HCCSS mission, vision, and values.
Supports development and implementation of the Quality Improvement Plan
Leads the development and deployment of a strategy to build capacity and capability to operationalize the Quality Improvement Plan.
Works with leaders and staff to identify and adopt appropriate quality planning and improvement, and redesign methodologies utilizing recognized tools and frameworks including, but not limited to, the IHI Breakthrough Series, Lean Methodology, Reliability Science, NHS Sustainability Guide, etc.
Works with Patient Services to support ongoing process improvements and evaluation
Works with the Patience Relations lead to ensure quality improvement and process redesign work incorporates codesign and data analytics to continuously improve patient and family experience.
Works with Human Resources leaders to ensure quality improvement and process redesign work enhances "joy in work'.
Consults/laisse with Finance Department leaders to bring a cost impact/savings lens to quality improvement work.
Responsible for the coordination, implementation and analysis of caregiver/patient surveys
Responsible for the management and administrative function of the Quality Reporting System
Responsible to lead the development and monitoring of the HCCSS Scorecard
Remains current on relevant /emerging quality methods, resources and innovations.
Models the principles of diversity and inclusion, communicating and reinforcing these principles with staff
Performs other duties as required.

Relationship Management

Strong relationship management skills, including engaging, communicating with and collaborating with stakeholders
Employs consensus building skills to ensure the most beneficial outcomes to the department
Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided
Models and coaches to sensitivity and political acuity in all interactions

Management of Human Resources

Cultivates an environment that retains and attracts exceptional people and that supports lifelong learning
Provides leadership to all department members and manages in a manner that motivates, guides and directs employees to the realization of Home and Community Care Support Services values, objectives and performance expectations; maintains a work environment that promotes participation, team work and positive employee relations
Oversees staff orientation, learning and development plans and ensures accordance to Home and Community Care Support Services policy, procedure and guidelines and that the team member has the requisite knowledge to undertake their specific duties
Oversees timely recruitment, performance evaluation, coaching, discipline and termination where necessary are according to Human Resources policy
Holds people accountable to standards of performance including conducting annual performance appraisals that support staff in establishing and attaining performance goals
Manages attendance according to policy

What must you have?- Degree in related field such as Health Administration, Quality Improvement, Business Administration, Indus