IT Service Specialist - Toronto, Canada - S & C Electric Company

S & C Electric Company

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The responsibilities of this position include, but are not limited to, the following:

Record, track and analyze all requests for Information Technology services using specialized help desk software including assignment of tasks, status follow-up and escalation as appropriate.
Provide firstlevel phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation.
Work closely with other IT team members to respond to requests for service or problem notification and resolution.
Provide the focal point for coordinating activities in the resolution of highpressure, emergency service situations that frequently require the contributions of several individuals.
On a rotational basis, provide the first level of offhours support for critical situations.
Develop recommendations for improving Information Technology's overall responsiveness and internal customer satisfaction.

To select this job as one of interest to you, at a minimum, you must have the following:

Bachelor's degree is preferred
ServiceNow experience is desirable
Excellent interpersonal skills especially in oral and written communications.
Demonstrated ability to deal with others in a consistently courteous and supportive manner.
Aptitude for problem analysis and resolution, especially as it relates to technical issues and terminology.
Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C.
Flexibility in working hours so that the IT Service Desk is always staffed during our core hours of onsite support.

Major Physical Demands
All physical demands are those normally associated with an office position.

Why Work for S&C Electric Canada Ltd
Celebrating a Century of Innovation. S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team.

S&C offers a competitive package of pay and benefits, including:

Competitive compensation and Bonus Plan
Pension Plan
Flexible Benefit Options, medical 100% paid by S&C
Paid Holiday Shutdown
Summer Hours
Seniority Recognition Program
Employee Assistance Program
A safe and fun working environment where we celebrate our milestones.
Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd.

will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.'s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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