Client Service Specialist - Ottawa - Stryker Corporation

    Stryker Corporation
    Stryker Corporation Ottawa

    1 week ago

    Description

    Overview


    We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

    As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

    About Business Assurance


    We help companies ensure compliance, build high‑performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

    About the role


    DNV is seeking a Client Service Specialist.

    This role will be based out of our DNV office in Ontario, Canada.

    The purpose of this role is to support clients in achieving their certification goals. The Client Service Specialist will be responsible for oversight of all aspects of the project after contract signature, including scheduling and audit delivery, certificate issuance and invoicing. As the primary point of contact, the Client Service Specialist will ensure all client requests are responded to quickly and concisely. The Client Service Specialist will ensure audits are scheduled within the appropriate timeframes and certificates are issued on‑time. The Client Service Specialist will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.

    What You'll Do

    • Oversight of client projects from contract signature to accounts receivable
    • Responsible for providing a high level of customer service
    • Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
    • Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
    • Communicates directly with the client and works to find solutions for the client
    • Ensure quality of data and timelines meet requirements in accordance with scheme and DNV's ICP and internal KPI's
    • Review audit data and update multi system database to account for the changes impacting the clients' certifications
    • Consistently meet key metrics - KPI's related to scheduling and planning, response time internally and externally, and Reports
    • Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
    • Ensure on‑time certificate delivery
    • Supports with invoicing and collections process as required

    What we offer

    • Generous paid time off (vacation, sick days, company holidays, personal days)
    • Medical, Dental, and Vision benefit plans available to all employees
    • Special programs Employee Assistance Program and accident and critical illness options for you and your family
    • Workplace strategies for mental help resources available to all employees
    • Registered Retirement Savings Plan (RRSP) with company match
    • Company provided life insurance, short‑term, and long‑term disability benefits
    • Education Assistance Program
    • Flexible work schedule with hybrid opportunities
    • Consumer discounts and rewards through our BenefitsHub
    • Advancement opportunities
    Benefits may vary based on position, tenure, location, and employee election

    About you


    What is Required

    • Minimum of 3 years customer service with at least 1 year of experience working with ISO 9001, ISO 14001, and/or ISO 45001
    • Bachelor's degree in a relevant field
    • Proficient at Microsoft Office
    • Ability to work in a fast-paced environment and handle multiple competing tasks and demands
    • Strong written and verbal English communication skills
    • We conduct pre‑employment background screening

    What is Preferred

    • Ability to read/interpret audit protocols and work instructions
    • Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
    *Immigration‑related employment benefits, for example visa sponsorship, are not available for this position*

    Equal‑Opportunity Statement


    DNV is a proud equal‑opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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