Call Centre Supervisor - Montréal, Canada - Recrute Action Inc.
Description
Work Term:
Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- Experience: 5 years or more
Tasks:
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Coordinate, assign and review work
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Resolve workrelated problems and prepare and submit progress and other reports
Supervision:
- Banking, insurance and other financial clerks
- Customer service clerk
- Working groups
Security and safety:
- Criminal record check
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Work under pressure
Personal suitability:
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits:
- Bonus
Long term benefits:
- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
- Other benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Other benefits:
- Free parking available
- Learning/training paid by employer
- Onsite recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program
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