- Provide oversight, coaching, mentoring and correction to frontline staff. (Coach, mentor, correct & foster quality teamwork.)
- Lead and promote quality standards of professionalism within the ASP Team.
- Develop, measure, and evaluate KPIs to ensure the quality of service being delivered.
- Monitor and adjust implemented actions to correct and/or improve performance.
- Execute knowledge checks with frontline personnel to ensure effective communication of client requirements.
- Intervene immediately if a noncompliance is noted.
- Ensure that staff follow all directions given as well as instructions, policies, and procedures as outlined in their site post orders.
- Engage with portfolio clients to review and address service delivery issues, recommendations, concerns, changes, and milestones.
- Develop and maintain schedules to ensure the full provision of qualified and trained personnel to perform the required services.
- Plan, coordinate, and monitor all day-to-day activities related to contractual needs and service delivery.
- Respond to, investigate, and resolve all operational issues. Escalate as required.
- Ensure SOPs and post orders are accurate, sufficient, reviewed/updated annually, and understood by all staff.
- Assist with the development and maintenance of processes and procedures.
- Establish and maintain a system of tracking and reporting service delivery performance; Key Performance Indicators (KPIs).
- Ensure compliance with occupational health & safety legislation and ASP's Health and Safety Program.
- Ensure compliance with the Quality System in alignment with the ISO 9001 QPM and QSP manuals.
- Participate in HR and Administrative functions such as recruitment, discipline, training, skills development, and documentation.
- Regularly perform site visits for quality assurance, investigative, and relationship-building purposes.
- Regularly conduct employee engagement efforts such as thank you letters, social media shout-outs, gift cards, and celebrations.
- Be responsible for the fiscal and operational performance of the assigned portfolio of security contracts.
- Have on-call availability should a site crisis occur after hours.
- Demonstrated experience (preferably three years or more) in a management role with a similar size and scope of work.
- Knowledge of the Private Security and Investigative Services Act, the Trespass to Property Act, Use of Force legislation, and other relevant laws, regulations, and guidelines pertaining to working as a security guard in the province of Ontario.
- Able to meet security & criminal record clearance requirements.
- Must possess and maintain a valid Ontario Security License, and a valid driver's license with a clean driver's abstract.
- Prior experience in providing "off-site" leadership to a complement of security guards and security supervisors.
- A Certified Protection Professional (CPP) or Associate Protection Professional (APP) designation through ASIS is preferred.
- Post-secondary education in a related discipline such as Police Foundations, Security, Investigations, or Business is preferred.
- Proven experience in coaching, leading, and motivating staff, as well as engaging in performance management.
- A self-motivated and positive individual who is detail-oriented, skilled with Microsoft Office suite, and is a critical thinker.
- We care about our team and their personal & professional success.
- We offer competitive salaries and benefits
- We are a Canadian company.
-
Software Delivery Manager
5 days ago
Intelliware Development Inc. Golden Horseshoe, CanadaAt Intelliware, you'll have the opportunity to be part of a top-notch team and work on a wide range of complex custom software solutions. We have a collaborative team-based Agile environment where you'll find learning opportunities and challenging work. Our project teams work clo ...
-
Part-time Cashier
3 weeks ago
McDonald's Golden, Canada Part timeWorking with us means: · - Access to education and skills development opportunities · - A total rewards package that includes discounts, incentives, and recognition perks · - Flexible hours/shifts · - A safe, respectful, and inclusive workplace · - hourly wage $18.00 · **The job* ...
-
Via Ferrata Shift Lead
1 week ago
Resorts of the Canadian Rockies Golden, Canada**Via Ferrata Shift Lead - Summer** · **Accountabilities** · - Act as Shift Lead for the Via Ferrata team, managing performance and progressive discipline. · - Assist in delivery of staff training · - Add fiscal responsibilities and scheduling · - Monitor and report on route and ...
-
Winter Resort Services Team Lead
2 weeks ago
Resorts of the Canadian Rockies Golden, Canada**Resort Services Team Lead - Winter 2023/2024** · Under the direction of the Operations Manager, the Resort Services Team Lead is a key member of the Resort team. This role continually strives to provide our guests with the finest mountain recreational experience by ensuring a s ...
-
IT Technician
1 week ago
Great River Golden, CanadaGreat River is a Leading in delivering technology services and solutions to the world's most demanding clients. Headquartered in Vancouver BC, we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small bu ...
-
Cg24-07 Casual Education Assistant
1 week ago
School District #6 (Rocky Mountain) Golden, CanadaThe Education Assistant is a member of a school or district team, and who participates in the development and delivery of support services to individuals or small group(s) of students under the supervision of a Teacher or Principal and in a manner that reflects the District's pol ...
-
Cg24-24 Casual Education Assistant
5 days ago
Rocky Mountain School District No. 6 Golden, CanadaThe Education Assistant is a member of a school or district team, and who participates in the development and delivery of support services to individuals or small group(s) of students under the supervision of a Teacher or Principal and in a manner that reflects the District's pol ...
-
Executive Chef
5 days ago
Heather Mountain Lodge / Great Canadian Heli-Skiing - Golden BC Golden, CanadaWe are a privately run company, operating a hospitality and heli-skiing business, located outside of Golden, BC. We deliver Best Day Ever experiences through our companies Heather Mountain Lodge and Great Canadian Heli-Skiing, who have been a part of the Golden community for over ...
-
Marketing Coordinator
1 week ago
Canadian Timberframes Ltd Golden, Canada**JOB TITLE: Marketing Manager** · **GENERAL ACCOUNTABILITY** · You will be responsible for the delivery creative for all of our marketing & advertising needs. You will create innovative online marketing campaigns and initiatives including website updates/overhauls, blogs, video, ...
-
Ready Mix Truck Driver
22 hours ago
Colas Golden, Canada**Subsidiary**: Colas Western Canada Inc. · **Terus Construction Ltd.** is an integrated road construction and materials manufacturing company, which has been building roads in British Columbia and the Yukon Territory for over 30 years through decentralized business centers. · Ro ...
-
RQ07517 Senior Product Manager
4 days ago
Randstad Canada Golden Horseshoe, CanadaThis is a contract position for a Product Manager - Senior for our public sector client. · Work location: 222 Jarvis Street, Toronto · Duration: Nine Months · 7.25 hours/day · This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory r ...
-
Product Manager
1 week ago
Dawn InfoTek Inc. Golden Horseshoe, CanadaDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. · Key ...
-
Asset and Configuration Manager
1 day ago
Bell Canada Golden Horseshoe, CanadaPress Tab to Move to Skip to Content Link · Select how often to receive alerts (in days): Create alert · Select how often to receive alerts (in days): · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media con ...
-
Nestle Jobs – Subcontracting Planner
5 days ago
Nestlé Golden Horseshoe, CanadaJob Description: · As a Subcontracting Planner, you will be working on creating an optimized replenishment plan for raw and packaging materials that ensures supply of material to production whilst ensuring that the working capital targets for raw and packaging materials are met. ...
-
Senior Specialist Cyber PMO
1 week ago
ipss inc. Golden Horseshoe, CanadaDivision: Office of the Chief Information Security OfficerReports To: Manager Strategic TransformationSalary Range: $122,305.00 to $163,639.00Work Location: 55 John Street, TorontoJob Type: Permanent Full TimeShift Information: Monday to Friday, 35 hours work week · JOB SUMMA ...
-
Head of HR Shared Services
17 hours ago
EmergencyMD Golden Horseshoe, CanadaWELCOME TO VCNA · We are St Marys Cement, part of Votorantim Cimentos North America (VCNA). · As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are ...
-
Acting Manager, Academic Affairs
1 day ago
Canadian College of Naturopathic Medicine Golden Horseshoe, CanadaPosition Title: Acting Manager, Academic Affairs · Available: July 2024 – May Month Contract) · Applicant Deadline: Friday June 7, 2024 · Do you want to work for an organization where people care about each other? We are currently looking for a highly motivated, enthusiastic and ...
-
IT Manager
5 days ago
Insight Global Golden Horseshoe, CanadaCandidates must be legally authorized to work in Canada · Job Description · Insight Global is looking for an Information Technology Manager to dive into an exciting opportunity with one of our largest clients in the automotive industry. This person will be a leader in the Applica ...
-
Delivery Lead
3 days ago
Scotiabank Golden Horseshoe, CanadaJob Description: · Job information Delivery Lead from the Company Scotiabank, this latest Delivery Lead job vacancy is located in the city Hybrid remote in Scarborough, ON located in the country Canada . This latest job opening is open to job seekers who have the latest education ...
-
Workforce Manager Consultant
4 days ago
ADP Golden Horseshoe, CanadaADP is hiring a Workforce Manager (WFM) Consultant. In this position, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed s ...
Service Delivery Manager - Golden Horseshoe, Canada - A.S.P. Incorporated
Description
Are you passionate about safety & security while seeking opportunities in management?
For over two decades, ASP has been a pivotal player in the security and customer service sector across Canada. As a proud member of the ICTS Europe family, we benefit from a global presence in 22 countries, employing over 17,000 experts. Our team in Canada delivers top-tier services to major airports and key commercial and residential sectors in Ontario, and across the country.
In this key role, you'll manage a portfolio of residential and commercial security contracts, ensuring adherence to all contractual, company, and legislative requirements. This position requires a strategic leader focused on operational excellence, integrity, and accountability.
What you will do:
Who you are:
Why you should work with A.S.P:
A.S.P. Incorporated is committed to supporting a diverse workforce from the various communities in which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, and age to apply.
We hire for PERSONALITY. We train for the job.
How many years of related experience do you have?*
This position is based in North York (Sheppard Ave and Consumers road) do you have any issues getting there? Also would need to be able to travel to various sites as well.*
Please walk me through your leadership/Management experience and why you would be a good fit for this position.*
The position is typically a Monday-Friday but you maybe needed after hours by phone, do you have any concerns with that? Also there may be occasional weekends as needed.
What is your salary expectations?* $45,000-$55,000 $55,000-$60,000 $61,000-$65,000 $65,000- $70,000 $70,000-$75,000 $75,000-$80,000 $80,000 plus
This position requires you to obtain and secure an Ontario Security License, do you have any concerns with that?
#J-18808-Ljbffr