Team Lead - Edmonton, Canada - Alberta Health Services

Alberta Health Services

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity:

Description:

Reporting to the Manger Operational Support - PSCC, the Team Lead position provides frontline leadership, coaching and direction to Telecommunications Operators (T/O's) and Security Watch Schedulers in the PSCC.

The incumbent is an expert in all functions of the PSCC and is able to perform all the functions of the T/O's and Security Watch Schedulers.

The Team Leader uses critical thinking and change management skills to guide the PSCC staff in their day-to-day tasks as well as taking the lead on serious and life-threatening requests for service.

The Team Leader has superior organizational skills in managing schedules and administrative functions. The Team leader investigates concerns and provides evidence-based analysis and recommendations to staff and management.

Key responsibility's:
Critical thinking in high risk or life-threatening situations. Have the ability to use solid judgement when making choices that reflect the department as a whole. Guidance and direction to the PSCC staff to ensure all low and high priority situations are being managed appropriately. Must be able to implement and explain new and sometimes difficult. changes and gain acceptance provincially. Supervision to ensure best practice and compliance with policies and procedures. Staff audits and PSCC process review to ensure improvement and growth. Training new staff on processes and best practice.

Classification: Team Lead
Union: Exempt
Unit and Program: Protective Services Operations
Primary Location: Alberta Hospital Edmonton
Location Details: As Per Location
Temporary Employee Class: Temp F/T Benefits
FTE: 1.

00

Posting End Date: 27-JAN-2023

Date Available: 01-APR-2023

Temporary End Date: 31-MAY-2024

Hours per Shift: 12
Length of Shift in weeks: 8
Shifts per cycle: 26
Shift Pattern: Days, Evenings, Nights, Weekends, On Call
Days Off: As Per Rotation
Minimum Salary: $25.44
Maximum Salary: $42.52
Vehicle Requirement: Not Applicable

Required Qualifications:

A minimum of 5 years in a dispatching role preferably in a healthcare. environment, including 2 years in a supervisory capacity. Emergency Communications Diploma or two years post-secondary. education in Security, Law Enforcement or Criminal Justice. Possesses or is working towards Quality Improvement. certification/designations such as Lean Six Sigma.

Additional Required Qualifications:

Progressive leadership experience in a security environment, including 2 years' experience in a management role in security operations or dispatching.

Ability to manage human, financial and physical resources within an operating environment. Proven ability to foster partnerships and to achieve organizational goals within an organization ideally managing within a unionized sector. Demonstrated ability to manage change and create innovative solutions for complex or diverse issues.

Leadership skills, included demonstrated ability to comfort with decision making responsibilities, coaching, and teaching and the ability to inspire and build confidence in others.

Effective communicator with strong organizational skills, influential skills, and a client focused orientation and commitment to providing quality services. Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders. Effective critical thinking.

Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire others to achieve common goals.

Preferred Qualifications:

As required.