Coordinator, Planning, Rec Services - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

JOB TITLE:
Coordinator, Planning, Rec Services

DEPARTMENT:
Community Services

POSTING NUMBER:105865

NUMBER OF POSITIONS:1

JOB STATUS & DURATION:
Full Time Permanent

HOURS OF WORK:35 hour workweek

LOCATION:
Hybrid Model*- when working onsite, you will report to the location of 8 Nelson Street West.

SALARY GRADE:5

HIRING SALARY RANGE:
$84, $94,954.00 per annum

MAXIMUM OF SALARY RANGE:
$105,504.00 per annum

JOB TYPE:
Management and Administration

POSTING DATE:
February 14, 2024

CLOSING DATE:
February 28, 2024

AREA OF RESPONSIBILITY:

The core mandate of Brampton's Recreation Division is to deliver exceptional and sustainable community-based recreation services for our residents.

Our team has the important responsibility to plan, develop, deliver and evaluate programs and services that respond to the evolving needs of our community.

We provide a hub for all residents to drop-in and connect, enhance their social lives in a safe, open and welcoming environment, and develop skills that are meaningful to them.

Our centres are spaces where residents can access services that respond to their leisure needs; whether they are searching for sports programs, health and wellness, an outlet for artistic expression, or opportunities to explore new programs in science and technology, our Division offers a space and a program for everyone.

Through an analytic and data driven approach, it is our responsibility to understand the core requirements of our communities, including their diverse social needs and the complex factors contributing to how they are able to access recreation in their day to day lives.

The strength of our team resides in the work each and every individual in our Division contributes through their skills, dedication and passion for creating safe, healthy and vibrant communities.

ROLE SUMMARY

This role reports to the Supervisor, Planning and Customer Experience and is the Division's primary point of contact in researching, recommending and executing customer touchpoint improvements at all levels of service.

This position is responsible to coordinate across all Recreation lines of business to document gaps from a customer perspective and recommend opportunities for improvement.

Responsible to collect, organize, and analyze data on the customer's journey through various streams of Recreation services.

Responsible to identify challenges and recommend potential solutions in customer interactions with Recreation products and services.

Responsible to facilitate goal-setting workshops with prograM/Facility teams and to recommend a hierarchy of needs for customer service resources and information tools.

Accountable to ensure objectives align across LOBs and projects are executed at scale.

Works closely with Service Brampton, Information Technology and Strategic Communications to ensure that work within the Recreation Division is seamlessly connected with the overall image of the City by acting as a professional contact to meet recreation business needs and service standards.

OPERATION SUPPORT

Work closely with Supervisor, Planning and Customer Experience, Lines of Business, Divisional partners in Service Brampton, IT and Communications to provide daytoday coordination, guidance and support for Recreation customerfacing support and information.
Coordinate project initiatives to meet operational needs and corporate service standards.
Conduct information interviews with appropriate staff and prepare relevant questionnaires for validation of information content.
Execute project plans as outlined on annual calendar, creating project schedules with milestones, due dates and estimates. Leads LOB project teams according to schedules to ensure projects are completed on time and according to expected outcomes.
Help with the documentation of each phase of the project, as well as making summary reports that will be presented to Recreation leadership team.

CUSTOMER SERVICE

Coordinates best practice guides and activities for frontfacing staff to be used when engaging the public during delivery of programs and services.
Act as a key contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards.
Escalate complex issues to appropriate level for resolution.
Liaise with internal stakeholders to ensure development of customer facing materials meeting budgets, targets and objectives.
Arrange for display of information at Recreation locations across the City.
Build and maintain a relationship with crossfunctional departments, teams and management to support coordination and ensure a thorough understanding of operational needs.
Recommend program description changes and positioning goals in order to meet growth targets and appeal to broader resident base.
Familiarity with AODA to ensure there are no barriers to customer experie