Reception Associate - Langley, Canada - OpenRoad Auto Group

OpenRoad Auto Group

Verified Company

Langley, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

UNLIMITED POSSIBILITIES AHEAD.

Position:
Call Center Associate

Status:
Full-Time

Dealership:
BMW/MINI Langley

Department:
Service

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.

OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience.

As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

We believe in doing good for our customers and for ourselves.

Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skilldevelopment and growth
Be part of a collaborative, friendly and progressive workculture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events

ROLE & RESPONSIBILITIES:

Educating customers about the products and services we offer Listening to and understand customer needs and answer any questions they may have
Working with a dedicated and passionate team who will assist you and work alongside you to provide a bestinclass customer experience
Providing a great customer experience while keeping customer information confidential
Handling outbound and inbound phone contacts
Providing customers positive experiences through excellent service
Working in a processdriven work environment
Maintaining an updated customer database
Providing customers positive experiences through excellent service

, along with answering customer inquiries.

Working in a processdriven work environment

Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

An interest in the automotive industry
Strong customer service and phone skills
Possess strong organizational, followup and paperflow handling skills.
Quick thinker and learner
Passionate for customer service Strong work ethic Must be able to work independently and be great at multitasking
A positive attitude
An empathetic and caring approach

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US
We thank all those that have applied. Only those considered for the position will be contacted.