- Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
- Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
- Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
- Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
- Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
- Partners with store manager to lead a team through strong knowledge & skills.
- Provides training & guidance to team members.
- Delivers clear & constructive feedback in a timely manner.
- Informs store manager of any situation that may require any development or disciplinary action of others.
- Supports recruiting, helps select high caliber team & creates talent pipeline.
- Follows guidelines to optimally staff store.
- Shows great pride in the store appearance & executes visual directives.
- Strives to maintain positive working relationship with doctors.
- Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
- Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
- Performs & understands administrative duties.
- Maintains a safe working environment for all.
- Works a flexible schedule, including nights & weekends.
- Under current & valid state Opticianry license perform the following:
- Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.
- Adjusts &/or repairs eyewear.
- Presents and dispenses eyewear & creates a lasting impression.
- Performs accurate digital measurements.
- High School graduate or equivalent
- Current & valid state Opticianry license
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program
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Licensed Assistant Manager, Pt. Claire, QB - Pointe-Claire, Canada - EssilorLuxottica Group
Description
Requisition ID: 846440
Store #: Q00923 LensCrafters Opticians
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Chez LensCrafters, nous sommes passionnés par l'amélioration de la vue des gens. Et il faut des milliers de personnes de tous les horizons pour le faire.
En vous joignant à notre équipe, vous en apprendrez davantage sur le secteur de l'optique tout en développant le service à la clientèle et les techniques de vente nécessaires pour progresser dans votre carrière.
LensCrafters est le plus grand détaillant d'optique en Amérique du Nord avec plus de 1 000 magasins faisant partie de Luxottica, un chef de file de l'industrie de la lunetterie. Notre norme de qualité supérieure a fait de LensCrafters un chef de file des soins de la vue depuis plus de 35 ans.
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.
MAJOR DUTIES & RESPONSIBILITIES
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
La rémunération des employés est déterminée par de multiples facteurs, notamment la géographie, l'expérience, les qualifications, les compétences et les exigences locales en matière de salaire minimum. En outre, vous pouvez également bénéficier d'une prime ou d'un plan de commission compétitifs, qui complètent un ensemble de récompenses de premier ordre. Les avantages sociaux peuvent inclure les soins de santé, l'épargne-retraite, les congés payés et les vacances, ainsi que diverses réductions pour les employés.
Sur demande et conformément aux lois applicables, EssilorLuxottica fournira des aménagements raisonnables aux personnes handicapées qui ont besoin d'aide dans le processus de candidature et d'embauche. Pour demander un aménagement raisonnable, veuillez appeler la ligne d'assistance téléphonique Luxottica éthique et conformité au assurez-vous d'indiquer votre nom et vos coordonnées afin que nous puissions assurer un suivi en temps utile) ou envoyez un courriel à
Nous sommes un employeur qui souscrit au principe de l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, de couleur, de sexe, d'origine nationale, d'origine sociale, de condition sociale, de perception en tant que victime de violence domestique, d'agression sexuelle ou de harcèlement, de religion, d'âge, de handicap, d'orientation sexuelle, d'identité ou d'expression de genre, de citoyenneté, d'ascendance, de statut de vétéran ou de militaire, d'état civil, de grossesse (y compris la discrimination illégale sur la base d'une grossesse ou d'un congé de maternité légalement protégés), d'informations génétiques ou de toute autre caractéristique protégée par la loi. Les personnes des Premières Nations aux États-Unis bénéficient d'une préférence conformément à la Loi Tribale.
