Junior Account Manager - Richmond, Canada - CARO Analytical Services

CARO Analytical Services

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CARO Analytical Services is an employee-owned environmental, food and cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our food source for potential pesticide exceedances, CARO provides the data essential to the success of these programs.

CARO also happens to have a pretty awesome corporate culture thanks to a great team of employees who take their jobs seriously, but not themselves:
We are charismatic scientists, driven to make the world safer and healthier.

DESCRIPTION:
Junior Account Manager - Richmond, BC _(Full Time)_

As a Junior Account Manager for CARO Analytical Services' growing laboratory network, your main responsibilities will include:
Client Project Support

Act as client's first point of contact for general inquiries, status updates, work order, analysis and all other questions or concerns.
Setup and maintain client projects in LIMS.
Respond/follow up on client feedback and problemsolving client concerns appropriately escalate as needed and ICARs.
Ensure special analytical requirements are communicated effectively to operations.
Initiate and follow up on data verification with clients and confirm COC discrepancies.
Enter Bottle Order Requests on CCI/WooCommerce.

Work Order Management

Follow up on work orders with additional analysis and/or revisions.
Data verification when requested by clients.
Contact clients about delays.
Data Entry sublet.
Invoicing ensure pricing is set correctly for work orders, correct bid applied, surcharges.
Work Order Review (as needed).

QUALIFICATIONS:

Postsecondary education from an approved institution in a related discipline or an equivalent combination of education and experience.
Industry experience is an asset.
Energetic personality that can work independently in a fastpaced environment.
An excellent understanding of client care and the ability to relate to a wide range of people.
The ability to solve problems as they arise and to generate ideas.
Detail orientated and good record keeping skills.
Strong interpersonal and organizational skills.
A polite, friendly, and diplomatic manner.

Pay:
From $43,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
Onsite parking
Paid time off
RRSP match
Vision care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Day shift

Experience:

- customer service or account management: 2 years (preferred)
- working in a laboratory: 1 year (preferred)

Work Location:
In person