Application Support Specialist - Newmarket - Metlifecare

    Metlifecare
    Metlifecare Newmarket

    1 week ago

    Full time
    Description

    Application Support Specialist | Newmarket

    • Join a purpose-driven organisation making a real difference in people's lives.
    • Provide operational support and maintenance to key enterprise applications.
    • Hybrid and flexible work environment

    About the role:

    Metlifecare is on a journey to become a truly data-driven organisation, and we're looking for an Application Support Specialist to help us continue the journey. In this exciting role, you'll work alongside our Application Solutions Specialist and focus on day-to-day system support, user administration, and assistance with system enhancements while ensuring high service quality and user satisfaction.

    Key Responsibilities will include:

    • System Support: Provide Level 2 support, manage user access, monitor performance, maintain documentation, and assist with testing and on-call duties.
    • Operational Support: Handle daily support (~70%), manage tickets, liaise with vendors, maintain knowledge base, and perform health checks.
    • Enhancements & Projects: Support projects (~30%), participate in agile activities, test new features, maintain configurations, and drive continuous improvement.
    • User Support & Training: Deliver first-level support, create user guides, assist with training and communications, and promote best practices.
    • Quality & Improvement: Follow processes, maintain accurate documentation, share knowledge, identify improvements, and report metrics.

    About you:

    With a relevant IT qualification or equivalent experience; certifications (e.g., Microsoft Technology Associate), you will bring the follow skill set to the table.

    • 3+ years in application support with enterprise systems (e.g., Microsoft Dynamics 365, HR, clinical systems).
    • Background in technical support or service desk; aged care/retirement sector experience is a plus.
    • Strong understanding of ITIL processes, enterprise applications, and business workflows.
    • Excellent problem-solving, analytical ability, and customer service orientation.

    About us

    Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7000 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

    Check out some of our Benefits

    • 3 paid wellness days per annum
    • 1 paid day of leave to celebrate your birthday each year
    • Health Insurance - automatic cover free to all permanent staff
    • Life Insurance - automatic cover free to all permanent staff
    • 26 weeks of parental leave on full pay and 5 days paid leave for partners.
    • Kiwisaver payments continued for those opted in over the age of 65 years
    • Employee assistance program (EAP)
    • Education, Development and Training Support
    • Refer a friend incentive of up to $1500*

    Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page to see our other current vacancies.


    #J-18808-Ljbffr

  • Customer Support Specialist

    1 month ago

    Only for registered members Toronto

    +Job summary · Servir comme point de contact principal pour les clients à Toronto et Montréal · +Responsabilités principalesAgir comme point de contact principal pour les clients à Toronto et Montréal tout au long de leur parcoursCommuniquer avec les clients en anglais et en fra ...

  • Customer Support Specialist

    1 month ago

    Only for registered members Toronto, Ontario

    Recherche un(e) spécialiste du support client à temps plein pour soutenir les clients des marchés de Toronto et Montréal. · Suivi des réservations et disponibilités avec les cliniques partenaires · Collaboration avec l'équipe de coordination touristique · ...

  • Field Support Specialist

    3 days ago

    Only for registered members Ontario, Canada Full time $79,144 - $103,876 (CAD)

    Estará responsable del mantenimiento de una experiencia cliente positiva durante la fase más larga de su recorrido. · ...

  • Product Support Specialist

    1 week ago

    Only for registered members Aurora Full time

    Serve as an intermediary between the sales force and our suppliers and manufacturers Provide resolutions to product related questions for our sales staff Communicate with with product managers and vendors to source special products and pricing quotes Be a technical expert on your ...

  • Product Support Specialist

    1 week ago

    Only for registered members Richmond Hill, ON LB W

    For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. · ...

  • Spécialiste du Support Client Bilingue

    1 week ago

    Only for registered members Toronto

    Nous voulons vous avoir dans notre équipe si vous êtes un · e véritable résolveur · se de problèmes qui aime aider les gens et est bilingue en français et en anglais. · Vos missions · Champion · ne du Client : Offrir un support exceptionnel et garantir que chaque interaction soit ...

  • Bilingual Client Support Specialist

    1 month ago

    Only for registered members Toronto Full time $42,000 - $45,000 (CAD)

    L'entreprise TRADER recherche un spécialiste du support client bilingue pour fournir un soutien quotidien aux clients et aux groupes de concessionnaires. Le rôle consiste à enquêter sur les préoccupations et les demanders renseignements. · ...

  • Spécialiste du Support Client Francophone

    1 week ago

    Only for registered members Toronto

    Nous recrutons : Spécialiste du Support Client Francophone (Voix & Chat) – TélétravailFournir une assistance de qualité en français et en anglais par téléphone et chatIdentifier, analyser et résoudre les problèmes des clients avec professionnalisme et réactivitéCréer une relation ...

  • Spécialiste du Support Client Francophone

    3 weeks ago

    Only for registered members Toronto

    Nous recrutons : Spécialiste du Support Client Francophone (Voix & Chat) – Télétravail. Parlez-vous couramment le français et l'anglais ? Avez-vous le sens de la résolution des problèmes et le souci d'offrir un service exceptionnel ? Si vous souhaitez rejoindre une équipe en plei ...

  • Bilingual Client Support Specialist

    1 month ago

    Only for registered members Toronto, Ontario Full time

    Fournir un support quotidien axé sur le client à des clients spécifiques et à des groupes de concessionnaires faisant affaire avec AutoTrader. Fournir un point de contact principal interne entre le client et AutoTrader pour les problèmes liés à des clients spécifiques. · ...

  • Bilingual Client Support Specialist

    1 week ago

    Only for registered members Toronto, Ontario Full time

    +Spécialiste du support client bilingue Le rôle du spécialiste du support client est de fournir un · support quotidien axé sur le · client à des clients spécifiques et à des groupes de concessionnaires faisant affaire avec AutoTrader. Ce rôle sert également... ...

  • Bilingual Client Support Specialist

    2 days ago

    Only for registered members Toronto, ON (Canada) Full time

    Fournir un support quotidien axé sur le client à des clients spécifiques et à des groupes de concessionnaires faisant affaire avec AutoTrader. · Le spécialiste du support client est également censé résoudre les problèmes signalés concernant les comptes des clients. · ...

  • IT Support Specialist

    1 week ago

    Only for registered members Toronto Full time $65,000 - $75,000 (CAD)

    We are looking for a hands-on IT Support Specialist to take primary ownership of our internal IT environment in a growing fintech company. ...

  • IT Support Specialist

    2 weeks ago

    Only for registered members Brampton $60,000 - $65,000 (CAD)

    Join BVD Group at their Brampton location for rewarding opportunities and be a part of their growing success. · ...

  • IT Support Specialist

    1 month ago

    Only for registered members Mississauga Freelance

    The opportunity · We are looking for an IT Support Specialist to join our team. The ideal candidate will have experience in IT support and be able to work independently. · Provide responsive technical support to staff across all programs and officesMaintain systems and infrastruc ...

  • IT support specialist

    1 week ago

    Only for registered members Toronto

    + · Provide technical support to ensure smooth operation of IT systems. · Install configure and maintain IT equipment software. · Troubleshoot resolve hardware software network problems. · + · + · ...

  • IT Support Specialist

    1 month ago

    Only for registered members Markham

    We are looking to add a service-oriented IT Support Specialist to our growing team to support the day-to-day IT operations of Adastra Canada. · Provide Tier 1 IT support and guidance to employees · Troubleshoot incidents · Fulfill hardware and software provisioning requests · ...

  • IT Support Specialist

    1 week ago

    Only for registered members Toronto

    +We are JAM CRM an award-winning game-changing forward-thinking CRM agency looking for an IT Support Specialist to join our team of over 150 communication experts.+ · ++Manage and maintain end-user devices including mobile device management MDM with JAMF and Intune monitor for vu ...

  • Support Specialist

    4 weeks ago

    Only for registered members Toronto $55,000 - $75,000 (CAD)

    Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients' success. · ...

  • IT Support Specialist

    1 month ago

    Only for registered members Toronto

    The Child Development Institute (CDI) seeks an IT Support Specialist to join their team on a two-year contract. CDI is passionate about helping vulnerable children and families through innovative mental health and early learning programs. · This role involves ensuring systems rem ...

  • IT Support Specialist

    4 weeks ago

    Only for registered members Toronto $55,000 - $75,000 (CAD)

    Terra Dygital Solutions is an innovative IT services provider offering Virtual CIO services, · application development, · system integration, · managed services, · and desktop/server/network management. · Suport clients with technical issues involving Microsoft core business appl ...

Jobs
>
Application support specialist
>
Jobs for Application support specialist in Newmarket