- Perform connectivity and hardware troubleshooting and repair; perform Outlook set up and administration.
- Identify and repair hardware issues in a POS environment; replace scanners, scales, pin pad, printers and work stations.
- Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed.
- Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training for the position.
- Perform travel on a moment's notice to provide support by troubleshooting at BFG customer sites in the assigned area, as required.
- Be available for rotational shifts (days, afternoons, evenings, weekends) including ipsidional stand‑by 24/7.
- Prepare field reports multifunctional as required.
- Liaise with Help Desk on escalated issues.Investigate and diagnose customers' issues by using technical expertise in a timely and professional manner.
- Install, fish, dress cross‑connect and terminate UTP, coaxial and fibre optic cable.
- Test, review and troubleshoot installed systems.
- Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing).
- Troubleshoot cabling, hardware and network related issues in the field.
- Operate hand and power tools (e.g., drill).
- Apply proficient computer skills and solid knowledge of computer networking.
- Exhibit a positive and professional attitude and behaviour at all times; interact and communicate respectfully with all BFG parties to resolve field issues.
- Work independently and collaboratively with other team members to achieve common project/site objectives.
- CompTIA A+ certification.
- Minimum university degree with a major in information technology or a related program.
- Minimum 3–5 years of experience working in IT field services with broad exposure to various software and hardware technologies, or equivalent experience.
- Experience working in a retail environment with POS systems is required.
- Experience working with remote management software is an asset.
- Experience in troubleshooting cabling, hardware and network woord issues in the field.
- Familiarity with network equipment (routers, switches, desktops, printers, servers, etc.)
- Must have a valid driver بتایا's license and a clean abstract for use of a company vehicle for traveling to customer sites.
- Ability to operate hand and power tools (e.g., drill).
- Proficient computer skills and solid knowledge of computer networking.
- Excellent prioritizing and communication skills.
- Ability to travel to customers' sites on short notice over extended periods of time.
- Ability and availability to work rotating day/night 24/7 shifts, rotational stand‑by and on‑calls to respond to operational requirements.
- Must be able to lift up to 75 lbs.
- Dental care
- Extended health care
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Field Service Technician, Hamilton, ON - BFG Enterprise
Description
Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.
Responsibilities and Duties:
Technical Requirements:
Personal Requirements:
Job Types: Full‑time, Permanent.
Benefits
Work Location: On the road.
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