Team Lead Operations Trainer - St. Thomas, Canada - Buckland

Buckland

Verified Company

St. Thomas, Canada

4 days ago

Posted by:

Sophia Lee

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Description

Buckland

Job Posting

Team Leader Operations Trainer

Organization Overview

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way.

Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them.

As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.

Buckland strives to provide customized services in a memorable way.

Position Summary

What we can offer you

Competitive salary, benefits package and matching retirement plan
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization

Key Responsibilities:

To provide the highest level of customer service to clients, vendors, and service providers
Identify training needs by evaluating Operations employees strengths and weaknesses
Develop and maintain inhouse training program for Operations employees in conjunction with the Quality Import Specialist and/or Operations Supervisor
Prepare teaching plans and material and update annually as required for inhouse training establishing Operational employees on related regulatory functions
Training new staff in conjunction with Supervisors and monitor employee errors
Ensure front desk receptionist accurately follows check in process
Conducting biweekly team meetings, monitor work volumes against team KPI's
Completing annual and semiannual employee performance reviews

***- Certified Customs Specialist (CCS) Designation (must maintain yearly status)
years experience in an Customs Broker operations department