Overnight Front Desk Agent (Spring/Summer 2026 Start) - Banff - EMBLEMS

Description

Job Description

This role is about precision, trust, and calm stewardship of the hotel overnight. As a Overnight Front Desk Agent, you are the steady presence who ensures the accuracy of our financial records, the safety of our guests, and the seamless transition from one business day to the next—while also delivering warm, intuitive guest service when it matters most. While the hotel sleeps, you bring clarity, accountability, and quiet confidence, balancing financial integrity with a composed front-desk presence and thoughtful guest care.

Start Date: May 2026

Contract Type: Full-Time

Pay Rate: $20 per hour

Key Responsibilities 

Overnight Guest Service & Presence 

• Serve as the primary point of contact for guests during overnight hours, providing calm, professional service. 
• Manage late-night check-ins and early departures with efficiency and care. 
• Respond to guest inquiries, requests, or concerns with empathy and sound judgment. 
• Handle phone calls, messages, and wake-up calls accurately and on time. 
• Provide essential information or assistance while maintaining a quiet, respectful overnight atmosphere. 

Financial Accuracy & Audit Excellence 

• Complete the end-of-day audit process, ensuring all transactions are balanced, posted, and reconciled accurately. 
• Verify and reconcile revenue from all departments, including Rooms, Food & Beverage, and other outlets. 
• Prepare and distribute daily financial and operational reports in accordance with established standards. 
• Process credit card transactions, direct bill accounts, and ensure proper documentation for deposits. 
• Identify, investigate, and resolve discrepancies with diligence and integrity. 
• Maintain accurate audit logs and financial records at all times. 

Safety, Security & Stewardship 

• Work closely with overnight security team to ensure all public areas, entrances, and access points are secure. 
• Monitor security systems and report any irregularities or concerns promptly. 
• Respond to emergencies calmly and according to established hotel procedures. 
• Maintain a safe, quiet, and secure environment for guests and colleagues overnight. 

Operational Readiness & Communication 

• Prepare the hotel for the next business day, including reports, registration materials, and room readiness support. 
• Communicate clearly with Front Office leadership and relevant departments regarding overnight activity or issues. 
• Follow all Rimrock service standards, privacy policies, and operational procedures meticulously. 
• Maintain confidentiality of guest information and hotel data at all times. 

Qualifications

What You Bring 

• Previous experience in night audit, front desk, accounting, or hotel operations (luxury hospitality preferred). 
• A calm, analytical, and detail-oriented approach to work. 
• Strong numerical accuracy and comfort working with financial data and reports. 
• Ability to work independently and make sound decisions within established procedures.
• Proficiency with hotel systems (OPERA or similar PMS) and basic office software. 

Bonus If You Bring 

• Knowledge of Banff National Park and surrounding attractions. 

Who You Are 

You are steady, precise, and quietly dependable. You take pride in producing accurate, consistent work and following established procedures. You value structure, clarity, and accountability, and you perform best in environments where expectations are clear and quality matters. 

You are introspective and analytical, comfortable working independently, and confident in your expertise. You build trust through reliability, discretion, and professionalism, contributing to a seamless guest experience even when no one is watching. 

Craft with precision. Elevate with purpose. Stay moved. 

Physical Demands 

• Occasional lifting or carrying (up to 25 lbs). 
• Ability to remain focused, alert, and composed throughout overnight hours. 

Visa Requirements: Must be legally authorized to work in Canada. 

Additional Information

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we'd love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. 

We're committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we'll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it's only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it's a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn't just possible, it's expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26