Servicenow Admin - Toronto, Canada - Forhyre

Forhyre
Forhyre
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Key Job Functions:


  • Proactive Operations and Environment Maintenance
  • Develop and configure adhoc ServiceNow enhancements/configurations
  • Own issues and bring them to resolution as quickly as possible while providing proactive updates
  • Strong communication skills
  • Support architecture of platform and work with teams for implementation of tools and plugins
  • Define KPIs for and monitor CMDB data quality
  • Finding solutions from previous cases using the Knowledge Base
  • Ensure ADO tickets are properly updated and asset management system is properly updated.
  • Create clear and concise technical and process documentation
  • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
  • Flexibility to learn new technologies and quickly adapt.
  • Other duties as assigned.

To be successful you need to have:

  • Strong knowledge of ServiceNow
  • Strong Knowledge of Office products
  • Strong Understanding of CMDB management
  • Understanding of Active Directory
  • Understanding of Discovery Tools (Discovery and SCCM)
  • Understanding of ADO
  • Basic analytical and problemsolving skills
  • Strong interpersonal skills to interact with clients and team members
  • Strong organizational skills
  • Strong communication skills
  • Ability to work independently but also in a team environment
  • College degree or equivalent combination of education and experience
  • Experience with end user services, information technology or related field preferred
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