Field Quality Manager East - Toronto, Canada - VinFast Auto Canada

VinFast Auto Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About VinFast

VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.

Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.

VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.

We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.

VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs.

VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc.

an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months.

Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.

Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

SCOPE OF THE JOB
RESPONSIBILITIES & KEY ACTIVITIES

Covers all product quality work including warranty data analysis, countermeasure investigation, validation, and implementation in the field through the R&D and Aftersales engineering centers
Supports VinFast Service Centres with troubleshooting, diagnosis, repair guidance and escalations to reduce repeat repairs and repair cycle time
Coordinates and executes "go and see activities" (when required) at ports of entry, VinFast Service Centers, special events, storage compounds, third party service facilities
Serves as a backup (tier 2) support on escalated customer concerns and addresses them quickly & effectively
Coordinates preparation of technical service bulletins (TSBs) and training materials including draft reviews, labor time studies, required parts & materials, applicable VIN/model & trim list, and final publication
Performs ongoing analysis of data sources to confirm countermeasure/field fix effectiveness
Executes product audits at the plant and ports of entry (when needed)
Performs quality auditing at VinFast Service Centres and authorized third party repair facilities
Supports containment and corrective actions as required and keeps & maintain clear records of events
Conducts and collaborates with training personnel in the creation and maintenance of education

- materials (for example: owner's manuals, in-vehicle brochures, and feature and function guides)

Provides continuous evaluation of product quality, which involves driving of the test fleet vehicles outside of normal business hours. This requires possession of a valid driver's license and good driving record
Assists engineering quality team as necessary in part recovery and vehicle condition reports
Assists with preproduction vehicle support & new model launches
Participates in E2E JIT and Quality Testing/Validation Events to ensure timely resolution of problems
Conducts or participates in Early Warning Meetings during the product launch phase along with NPI events and product improvement programs
Maintains and publishes weekly reports with predetermined KPIs
When necessary, runs or participates in weekly meetings with other stakeholders to report on assigned open topics
Evaluates tooling & equipment requirements at VinFast & thirdparty Service Centers and supports with procurement, maintenance and annual audits
Supports diagnostic tool & engineering tool functionality
Other duties as assigned

WHAT YOU BRING ALONG

10+ years automotive industry experience in quality assurance or engineering environment preferred
Strong technical writing capabilities and oral communication skills
310S/T from Ontario or equivalent technician license from other province(s)
Strong team building & supervising capabilities
Ability to use common engineering measurement tools (i.e., micrometers, dial indicators, digital volt ohm meters & oscilloscopes, etc.)
Capability of operating common automotive repair equipment (i.e., Vehicle lifts, alignment equipment, A/C

- charging station, wheel mount/balance equipment, etc.)