Regional Service Delivery Manager - Abbotsford, Canada - Paladin Airport Security Services

Paladin Airport Security Services

Verified Company

Abbotsford, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Regional Service Delivery Manager (SDM)

The
Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies.

In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.

Responsibilities

Take an ownership role in screening checkpoint operations and screening compliance
Build and maintain strong customer relationships with the stakeholders within aviation security
Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
Lead and mentor Screening Officers, promoting an engaged and motivated workforce
Conduct regular performance reviews and recommend employee recognition programs
Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
Conduct workplace investigations with guidance from People & Culture and the senior leadership team
Perform essential administrative tasks in alignment with daily operations

Qualifications

Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of postsecondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
Minimum of three (3) years of workrelated experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
Knowledge of relevant security and employment legislation
Strong operational focus, ability to work under pressure and provide creative solutions
Experience in managing personnel in a unionized environment
Proficiency in using office software such as Word, Excel and PowerPoint
Willingness to work irregular hours, shift work, and attend incidents after hours
Strong communication, leadership, client service, and persuasive skills
Fluency in French is an asset

Salary:
$75,000 - $80,000
Paladin Airport Security Services Ltd.

("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed.

If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.