Guest Service Agent - Toronto, Canada - Skye Hotel

Description

Guest Service Agent

Indulge in a sanctuary where every aspect caters to your comfort.

At Skye Hotel, we've crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel.

Be a part of opening one of the most unique Hotel and Residence properties in Toronto.

We are currently seeking a Guest Service Agent to join our Hotel and Residence opening Team.

This is an ideal position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing unique and meaningful experiences for all of our Guests.

Responsibilities

• Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what Skye Hotel has to offer.
• Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies.
• Follows Skye Hotel check in and out procedures, ensuring mandatory details are covered while building genuine rapport plus relationships with guests.
• Responds to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction.
• Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times.
• Have the highest-level comprehension of all Skye Hotel products and offerings.
• Must be available to work weekends.

Requirements

• Previous experience as a Guest Service Agent
• A genuine love of hospitality and a warm engaging spirit
• A combination of formal education with some real-world experience
• Exceptional written and verbal communication skills

We are committed to fostering a positive, supportive, and creative environment at Skye Hotel that promotes equity, inclusiveness, and diversity. We welcome job applications from candidates of all backgrounds and people with disabilities. Please advise us of any accommodation needed to ensure you can access and complete the submissions process