Field Service Technician - Halifax, Canada - Patterson

Patterson
Patterson
Verified Company
Halifax, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Patterson isn't just a place to work, it's a partner that cares about your success.


One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.

Professional growth abounds in this motivating environment.

We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.


Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

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Major Duties

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  • Determines the parts, supplies or tools required to complete service requests.
  • Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
  • Repairs equipment to manufacturer specs.
  • Ensures the service commitments are met within standard response time.
  • Work with Sales Representatives to present Maintenance Agreements to customers.
  • Follow repair and manufacturer schedules for customers on Service Agreements.
  • Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
  • Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
  • Trains customers on the use and basic maintenance of all equipment sold.
  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
  • Manages inventory and restocks when necessary.
  • Performs other duties as assigned.

Job qualifications

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  • Electronics diploma required.
  • Valid driver's license and in order required.
  • Excellent organizational and problemsolving skills.
  • Motivated team player.
  • Strong customer service skills.
  • 2 to 3 years of experience in repair field in a dental/medical environment.
  • Carpentry/plumbing/heating/electricity/electronics related experience required.
  • Excellent communication skills, both written and verbal in English.
  • Knowledge of SAP platform is an asset.
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