Operations Product Specialist - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Operations Product Specialist

What is the opportunity?

Are you a generalist that is curious and engaged to learn, grow, and stretch? Do you thrive in a fast-paced, highly collaborative environment? Do you get excited about tackling different types of problems sets? Lastly, are you interested in enhancing your customer service, communication and financial services experience? If you answered "_yes_" to all of those questions, consider joining RBC's Payments & Trade Operations' (PTO) team.

Trade & FX Ops
Cash Management Ops

What will you do?

Provide remote support and guidance to clients and partners relating to Cash Management Operations & Payments products
Demonstrates Effective Call Handling
Process and settle trade transactions
Support wire payment transactions and conduct investigations arising from inquiries received from business partners and/or clients.
Deliver high quality, timely and errorfree service to clients and service partners on Foreign Currency accounts.
Effectively manage work volumes and communicate operational concerns with relationship managers and service partners.
Provides consistent service within established Client Service Commitments/Service Partner Commitments and seeks to improve the quality, timeliness and consistency of responses to clients

What do you need to succeed?

Must-have

Currently enrolled at a Canadian postsecondary institution
Strong relationship management capabilities be able to work in a teamdriven environment
Excellent interpersonal and highly developed communication skills (verbal and written)
Capability to manage multiple priorities across a number of assignments and prioritize effectively
Ability to resolve any minor conflicts/issues and escalate to others as appropriate
Previous customer service experience

Nice-to-have

Experience in a banking environment or call centre environment
Previous data entry experience
Fluency in French, verbal and writing skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Network and build lasting relationships with students from diverse backgrounds from across Canada

A worldclass training program in financial services
Participate in fun events and gamification challenges to help build your career tool kit while enjoying a worklife balance
Leaders who support your development through coaching and learning opportunities
Work in a dynamic, collaborative, progressive and highly performing team
Ability to make a difference and lasting impact
Enjoy a comfortable work environment with the option to dress casually

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

0

Employment Type:

Part time

Platform:

Technology and Operations

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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