Automotive Service Advisor - Watford, Canada - Watford Ford Lincoln

Description

Watford Ford Lincoln is located in Watford, ON.

Our community minded family business is dedicated to providing truly exceptional customer service and this spirit of service extends to our family of team members.

We invest in every member of the team in multiple ways.

We seek professionals who are committed to enhancing the pursuit and maintenance of transportation needs for all customers in a manner resulting in customers identifying Watford Ford Lincoln as their standard of service.

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

Opportunity for internal promotion and career growth with company

Competitive pay plan

Employee vehicle purchase program

Onsite professional sales training

Employee Health Benefits including voluntary short and long term disability, dental, health, vision


Responsibilities:

Identifies automotive maintenance and problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

One year professional Customer Service Experience.

Ability to communicate with customers and team members.


Additional Preferred skills:
Previous experience as an automotive Service Advisor and a working knowledge of automobiles.

Prior automobile sales experience

Prior automobile technician experience

Retail experience.

Hospitality industry experience

Experience with any Ford dealership will be a plus


Salary:
$40,000.00-$90,000.00 per year


Benefits:

• Dental care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Watford, ON N0M 2S0: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service (preferred)

- service advisor (preferred)


Work Location:
In person