Support Assistant B - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 42566

Job Category:
Administrative

Division & Section:
Revenue Services, RevSvcs Customer Service

Work Location:
Various Locations - North York Civic Centre, City Hall, York

Job Type & Duration:1 Full-time, Permanent and 4, Full-time, Temporary (12 months) Vacancies

Hourly Rate:
$ $36.55

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 5

Posting Period: 22-JAN-2024 to 05-FEB-2024

Major Responsibilities

Performs varied administrative tasks with detail involving preparation, analysis and reconciliation of data and the control and expedition of documents, revenues and cash using Tax and Water Management and Collection Systems (TMACS, WMACS).(verifying, accepting and posting incoming payments)
Receives and pays out cash, prepares bank deposits, end of day balancing, reconciliations and processes cheques and performs detailed calculations and computations to balance accounts. Secures float and revenues received to the vault at end of day. Sorts all payments for input to the accounting system
Prepares and processes documents/statistical summaries/reports, which includes performing complex calculations related to Property Tax, Utility (Water and Solid Waste), Parking Tickets, Vacant Home Tax and Municipal Land Transfer Tax etc. Performs and records daily PCI compliance.
Processes all monies and payments received on account of taxes, utilities, parking tags and various other revenues, that are payable to the City of Toronto. Issues receipts for payments and retains stub portion of payment for balancing.
Assesses and analyses data. Drafts and signs correspondence, which includes providing customers with analysis of current/projection billing trends as related to Property Tax, Utility (Water and Solid Waste), Parking Tickets, Vacant Home Tax and Municipal Land Transfer Tax. Conducts research and analysis to develop billing options for interested parties.
Coordinates and maintains complex record, retrieval and ticketing systems, including entering, retrieving and interpreting data in Revenue Services systems, e.g., Tax/Water Management and Collection System (TMACS, WMACS) Parking Tag Management System (PTMS) and Class (Payment Manager).
Trains assigned staff and checks/verifies work of assigned staff for accuracy, including escalating issues to the supervisor/manager when applicable

Key Qualifications:

Considerable administrative/clerical experience, including the handling of payments such as cash, cheques, debit and credit card, making accurate/complex calculations, data analysis and bank reconciliations.
Considerable experience accurately entering, retrieving, reviewing and updating data and maintaining databases.
Considerable experience with problem solving and dispute resolution of customer inquiries and concerns.

You must also have:

Excellent interpersonal and customer service skills and the ability to communicate effectively with the public, senior staff, agencies, other levels of government and elected officials, in person, by phone and in writing.
Excellent verbal and written communication skills and with the ability to effectively communicate with all levels of staff and public.
Ability to perform complex detailed calculations.
Ability to work independently with mínimal supervision, prioritize work schedules and complete assigned duties within timelines.
Ability to work cooperatively and effectively as part of a team.
Confidence in working in a very fast pace and high volume work environment daily
Strong organizational and multitasking skills and the ability to meet deadlines and evaluate priorities.
Strong keyboarding and proofreading skills with an emphasis on attention to detail and accuracy
Ability to exercise independent judgement and discretion in dealing with confidential matters.
Ability to handle and resolve difficult/contentious situations, often dealing with concerned citizens in stressful situations, calmly with tact and diplomacy.
Knowledge of policies, practices and legislation relating to municipal taxation, City of Toronto Act, 2006, city by

- laws, provincial legislation and Municipal Freedom of Information and Protection of Privacy Act.

Knowledge of procedures, regulations and criteria regarding Property Tax, Utility (Water, Sewer and Solid Waste Billing), Parking Tickets, Vacant Home Tax and Municipal Land Transfer Tax.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

Accommodation
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