Supervisor/assistant Manager - Ottawa, Canada - DQ- Dairy Queen Grill & Chill

DQ- Dairy Queen Grill & Chill
DQ- Dairy Queen Grill & Chill
Verified Company
Ottawa, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Supervisor


We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service.

If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.


Job Functions:

  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Assist in the management of specific areas of the restaurant during scheduled shifts
  • Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
  • Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
  • Ensure that the restaurant is properly organized and staffed
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • Models performance standards for all team members and work stations
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management

Requirements:


  • Minimum 6+ months of high volume quick service restaurant experience required
  • High School diploma or equivalent
  • Must be capable of supervising specific areas of the business in a fastpaced environment
  • Must be ServSafe certifiable
  • Highly organized and detail oriented
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shift and able to lift 50 pounds
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times

Assistant Manager


We strive to create positive memories for all our fans so we are looking for positive, energetic team members who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service.


Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience.


Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

If you are a management professional who is looking take on a fun and rewarding new challenge, join our team Our commitment to your continued professional development makes this a great opportunity for you to build a career with us.

If you want more out of your career, Dairy Queen is the right place

  • Must be available for full time hours and have open availability_

Job Functions:


  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
  • Ensure that all PRIDE systems and routines are incorporated into the daytoday operations of the restaurant, setting each scheduled shift up for success
  • React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit
  • Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management

Requirements:


  • Minimum 13 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred
  • High School diploma or equivalent
  • Proven track record of effectively managing COGS and labor
  • Must be ServSafe certifiable
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shif
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