Customer Service Representative - Toronto, Canada - BELMONT HOUSE

BELMONT HOUSE

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a Customer Service Representative opportunity at Belmont House

Full Time - 75 hours biweekly (7 a.m. to 3 p.m. Monday to Friday).

Purpose:

Reporting directly to the Sr.

Customer Service Representative, the Customer Service Representative is primarily responsible for Front Desk Functions as well as performing administrative support for all departments as required.

Principle Responsibilities:

Accurately and efficiently answer phone calls, web page and general inquiries while providing information and assistance whenever possible and/or directing inquiries to the appropriate department.
Provide leading communication role and central information resource in fire alarm and emergency situations.
Perform clerical duties including typing memos, minutes, letters, reports etc.
Set up care plan appointments with resident family members
Provide leading communication role and central information resource in fire alarm and emergency situations
Assist in ad hoc projects when requested by other departments
Prepare mailings as directed by Supervisor and sort/distribute mail
Follow established security procedures with respect to residents, tenants, guests, visitors and contractors signing in and out of premises
Arrange for and receive deliveries as needed
Monitor the security system and follow established security procedures with respect to residents, tenants, guests, visitors and contractors signing in and out of premises
Maintain resident/tenant lists to ensure the safety of all parties
Ensure the maintenance of a clean reception area and a professional business like appearance
Perform tours for prospective residents and tenants of Belmont House
All other duties as assigned by Sr. Customer Service Representative and/or Director, HR

COMPETENCIES(Behavioural & Technical Skills)

Ability to interact with seniors
Convey a friendly, professional attitude and demeanor when greeting visitors, residents, tenants, families, volunteers and staff, either in person or by telephone
Exceptional reception etiquette including a warm, professional telephone manner
Excellent communication/interpersonal skills particularly listening and verbal skills and the ability to establish a friendly rapport with others
Strong computer skills (Word, Outlook)
Selfdirected, able to multitask and maintain composure under difficult situations
Able to work independently with mínimal supervision and a willingness to learn and adjust to changing procedures and conditions
Ability to deal effectively with issues to reduce distractions for senior management team
Strong documentation skills
Ability to articulate and demonstrate resident safety strategies
Basic knowledge and understanding of established infection, prevention and control practices, techniques, policies and procedures in order to promote an environment that minimizes and/or stops the spread of germs
Adheres to policies and procedures of Belmont House and regulations set out by the Ministry of Long Term Care and Retirement Homes Regulatory Authority at all times
Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations' health and safety plans, policies and procedures. Attends Health and Safety inservices and takes action to address unsafe conditions and procedures, to ensure a healthy a safe work environment.
Demonstrates understanding of, compliance with, and commitment to, resident/tenant safety responsibilities and corresponding plans, policies and procedures in order to ensure a safe environment for resident/tenants. Attends resident/tenant safety inservices and takes action to address unsafe conditions and procedures.