Resource and Information Coordinator - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:11/02/2023

Req ID: 34781

Faculty/Division:
VP & Provost

Department:
Centre for International Experience

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The University is a global leader in research and teaching. We provide diverse and extensive areas of study organized around intimate learning communities. That is what creates an exceptional learning environment for our students. The University is committed to providing an enriching student experience to all its students.

Student Life strives to provide all students to actively participate in learning; effectively manage their experience and wellbeing, find connections, community, and friendship; encounter new ways of thinking, learning, and being in the world; and experience leadership, independence, and success.

The Centre for International Experience (CIE), within the Division of Student Life and the Office of Vice President International, provides students opportunities so they can expand their learning into the global arena.

CIE enables students to expand their world to gain a global advantage.

We work with students, academic units, local and global community to create sustainable and diverse learning abroad experiences that incorporate study, research and professional opportunities.

We work in partnership with faculties and services to enable students new to Canada to maximize their time at U of T to meet their goals and aspirations on graduation.

Finally, we work to build global learning opportunities on campus curricular, co-curricular and experiential.

Your opportunity:

The Resourceand Information Coordinator will provide front-line support to the Centre for International Experience and its visitors.

Reporting to the Associate Director, International Student Experience and Global Fluency, the Coordinator is responsible for the activities of the Resource and Information Hub and overseeing a team of student staff to provide excellent front-line support.

The Coordinator supports the International Experience teams with events and triaging, disseminates information and communications tointernational students, and maintains our website, social media, and digital communication channels.

The Coordinator is part of the International Student Experience team and is responsible for the delivery of all services and duties under the Resource and Information Hub

This includes:

training, scheduling and directing the work of a team of student staff to deliver exceptional, friendly and professional front-line service; maintain and update the International Student Experience webpages and the new e-Library for International Students; support event and program delivery at the Centre for International Experience; prepare print and online communications; coordinate the content and release of the ISE e-newsletter; ensures all events, programs and activities are promoted efficiently through our print and digital communications channels; works with tri-campus International Student Centres, Student Life partners and faculties to coordinate cross-promotions and event logistics; screens and makes referrals to appropriate resources and services across U of T as required.

Your responsibilities will include:

Acting as the first point of contact for general enquiries
Informing students on cocurricular opportunities
Promoting departmental events and programs to students
Coordinating the schedule for program and event calendars
Implementing plans and process improvements for program and service activities
Developing content for marketing and/or promotional materials
Facilitating educational workshops and seminars
Determining logístical details and activities for events and/or programming

Essential Qualifications:

Bachelor's Degree in a relevant discipline or an equivalent combination of education and experience.
Minimum three years of related experience in international student experience, front line service, events management and marketing/communications is required.
Of the 3 years related experience, a minimum 2 year demonstrated experience in marketing and communications including social media, website, enewsletter content creation is required.
Of the 3 years relatedexperience, a minimum 2 year demonstrated experience running successful front line services including training, scheduling and overseeing the work of student/casual staff is required.
Of the 3 years related experience, a minimum 2 year demonstrated experience with supporting event coordination including logistics and delivery is required.
Knowledge of student transitions into international higher education landscapes required.
Demonstrated knowledge of multicampus international student support services and international student experience from the Student Life lens required.
Proven experience in working in flexible environments and in dealing with uncertainty is required.
Dem