Follow Up Housing Worker - Toronto, Canada - Albion Neighbourhood Services

Albion Neighbourhood Services

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

FOLLOW UP HOUSING WORKER
**Full Time Position

Short Term Contract with possible extension (
_Unionized_)**This person will assist individuals/ households exiting homelessness to facilitate continued housing stability, provide timely responses and efficient case management as these clients recently transitioned into housing with the supports of a prior housing/ outreach worker and were previously experiencing homelessness. This individual provides mobile case management services at the client's residence and in other public spaces where the supports provided meets the needs and unique strengths of the household while assisting their transition and maintaining permanent housing. Clients are connected to their community and linked to ongoing services, supports and resources that helps ensure successful housing outcomes and promotes independent living. Services are provided from a client centred approach. The Followup Worker works as a member of the Albion Followup Team. The staff must have a current Ontario driver's licence record and maintain a good driving record which is required and essential to service delivery. Access to a vehicle for this position is required. This position is a
_Union _position.

This position reports _directly _to the Follow Up Housing Worker Team Leader who will oversee the overall/ daily operational duties for this specific program.

Responsibilities

Extensive knowledge and experience in housing work, conflict resolution and mediation skills
Strong understanding of community resources and referral paths both within the catchment area and throughout the City of Toronto
Provide responsive and personcentred case management services that meet each individual unique needs and/ or complex challenges
Provide nonjudgemental, trauma informed, and antioppressive services rooted in harm reduction and Housing First approaches
Provide mobile supports in person, including travelling to meet clients in their housing units/ public spaces, accompanying clients to other service providers and conducting services afterhours and on weekends when necessary
Accept new referrals from the Follow Up Program Team Leader where the expectation is that a case transfer is coordinated with a new client/household within 12 business days
Participate in all meetings and case conference processes (monthly case conferences) established by the City of Toronto/ Coordinated Access Team as required
Provide client directed, goaloriented service planning that fosters/ promotes the development of independence, integrates appropriate referrals to community supports and/ or longterm case management and embeds comprehensive discharge processes when required
Advocate on behalf of clients with landlords, OW, ODSP, and other services
Provide life skills training in areas including landlordtenant rights and responsibilities, budgeting, housekeeping, and pet care when needed
Maintain a caseload to provide individualized and flexible case management services, through a housingfirst approach.
Assist clients to identify and achieve goals in relation to housing, income supports, substance use, physical and mental health, food security and other service needs as identified by each client.
Assist clients towards integrating into the community and empowering their use of resources and services to maximize their independence and potential.
Provide informed, managed referrals to other services including Rent Bank and utility programs, legal services, Toronto Employment and Social Services offices, and other
Provide harm reduction counselling to identify strategies that reduce negative impacts of substance use towards client's tenancy.
Accompany clients to appointments, including Landlord and Tenant Board hearings when required
Record and update client appointments into the Microsoft Calendar and sharing it with Management Personal and program Team Lead
Work with clients to complete community mapping, crisis plans, discharge planning.
Build and maintain responsive relationships with housing providers to troubleshoot and support the resolution of tenancy issues, mediating when required.
Maintain accurate and updated case management records (Pirouette, TGRIP) as required by agency and funder
Record and updating client appointments into the Microsoft Calendar and sharing it with Management Personal and program Team Lead
Other related duties as required by the agency/ funder

Qualifications:

Post Secondary degree in Social Work or related discipline pertinent to this work/ or the equivalent combination of education and experience
Minimal 3 years experience working with specific program clients and having a demonstrated knowledge of community resources related to housing, health, trauma, substance use, financial, legal and other issues that impact clients lives
Good oral and written communication skills
Strong ability to problem solve and provide recommend