Retail Store Supervisor - Toronto, Canada - Dogfather & Co

Description

• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the team to meet sales objectives by training and mentoring staff.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Respond to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Oversee appointment changes in bookings and ensure accurate grooming pricing assessments.
• Develop and arrange promotional material and instore displays.
• Undertake store administration duties such as managing store budgets and reporting.
• Monitor inventory levels and create reports for the buyer.
• Welcome and greet customers as they enter the store.
• Offer help and provide direct assistance to customers.
• Provide indepth product knowledge, including features, benefits, and overall value.
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer.
• Crosssell and encourage beneficial product addons.
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Process purchases, returns, and exchanges.
• Handle customer complaints in a calm and professional manner.
• Report anything unusual or any major incidents to management.
• Help organize back stock and perform inventory counts.
• Process newly received shipments.
• Organize and replenish front stock and help merchandise store.
• Maintain a clean and tidy work and retail space.
• Be enthusiastic and informative about all products.
• Help create a positive environment for customers to shop and buy.
• Take direction from and report to assigned manager.
• Work as a team to achieve sales goals.

• High school diploma or equivalent qualification.
• A minimum of 3 years' experience working in a retail environment, ideally in a supervisory role and/or in the pet industry.
• Strong leadership and customer management abilities.
• Customer serviceoriented with indepth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Computer literate; familiarity using POS and appointment booking systems.
• Extremely personable, positive, and approachable.
• Fantastic customer service skills.
• Comfortable standing for long periods of time; can lift up to 30 pounds.
• Able to work various shifts, including weekends and holidays.