Academic Operations and Student Success Assistant - Toronto, Canada - George Brown College

George Brown College

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CLOSING:
May 29, 2023

***
Land_ _
Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

Equity Statement_ _**
GBC Vision

To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._

Key responsibilities:

Prepares nonfulltime (parttime) faculty contracts and submit to Human Resources
Set ups, prepares, and distributes SWFs and coordinates meetings between Chair and faculty.
Distributes SWFs and parttime faculty contracts to meet deadlines in Payroll and meets union collective agreement provisions.
Verifies information on contracts and SWFs to ensure current and up to date data and note required changes to Human Resources.
Advises students regarding their academic standing and program status and directs them to appropriate resources available.
Answers student enquiries for course or program information and provide guidance.
Collaborates with administration of the Bachelor of Applied Business in Hospitality Operations (H301); and provides process advice on divisional selects, advance standing for the degree, Provides Advice and Facilitates Process.
Administers and coordinates the divisional selection process for assigned programs.
Acts as the School's liaison, with Academic Excellence Department, and prepares appropriate academic and student success reports and analysis, for example, the attrition and retention rates.
Tracks and monitors School expenditures and invoices and processes invoices for payment.
Works with the Chair to create the School's annual budget.
Monitors and prepares Efficiency reports for Chair and Associate Dean.
Assists Chair with planning and implementation of advisory committee meetings and special events.
Coordinates program advisory meetings, maintain contact information, take minutes as required.
Maintains and organizes the Chair's schedule including appointments with faculty, staff, senior administrative GBC staff and external industry partners.
Maintains employee records and process HR attendances for the School.
Triage issues and concerns being raised to the Chair's attention by troubleshooting, reviewing, and resolving any issues first if possible, referring only issues that require the Chair's review or approval.
Troubleshoots difficult cases to resolve issues or concerns that arise from students, prospective students, staff, or stakeholders.
Provides timely and accurate information for students, parents, stakeholders, and members of the public inquiries.
Other duties as assigned.

Educational and Experience Requirements:

Threeyear diploma or degree from a recognized postsecondary institution in Hospitality Management, Management, Business or an equivalent combination of relevant education and practical experience.
Minimum three years Senior administrative experience in a postsecondary education institution preferably in Hospitality and Tourism.
Understanding and experience regarding academic functions, student systems, George Brown College policies and procedures.
Sound financial administrative experience with the ability to analyze financial information and generate reports.
Excellent customer service experience and highly effective written and oral communication skills.
Experience facilitating conflict resolution.
Demonstrated experience in and understanding of budget planning and business processes.

Skills and Attributes:

Demonstrated ability to advise students and deal with escalated issues.
High aptitude and commitment to detail and accuracy.
Demonstrated excellent collaboration, teamwork, people skills, interpersonal, negotiation and problemsolving skills; high level of tact and diplomacy.
Excellent organizational, planning, coordinating, and multitasking skills with demonstrated ability to manage the delivery of numerous complex and demanding tasks and competing deadlines.
Ability to assign tasks and set priorities.
Flexibility in adapting to change and in participating in consultative decisionmaking processes.
Demonstrated commitment to uphold the College's priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The College requires proof of degrees, credentials or equivalencies from accredited regional or federal postsecondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a
great place to work. See why