Help Desk Technician - Edmonton, Canada - Pixel Pop Media Services LTD

Pixel Pop Media Services LTD
Pixel Pop Media Services LTD
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 years
- or equivalent experience


Work site environment:


  • Education or training

Work setting:


  • Computer hardware or software retailer/wholesaler
  • Financial technology (FinTech)
  • Startup company
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Consulting firm
  • Private company, corporation or industry
  • Private sector
  • Onsite customer service

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Answer inquiries from clients and other company personnel
  • Install software and hardware and configure operating system software in preparation for testing
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Computer and technology knowledge:


  • Device drivers
  • Servers
  • File management software
  • Multimedia software
  • Word processing software
  • Mail server software
  • Mac OS
  • Salesforce
  • MS Office
  • MS Exchange
  • Monitoring and tracking software

Security and safety:


  • Bondable
  • Basic security clearance

Transportation/travel information:


  • Willing to travel
  • Willing to travel
cross-border

  • Travel expenses paid by employer

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Attention to detail
  • Sitting

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions:


  • Are you available for shift or oncall work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

Health benefits:


  • Dental plan
  • Disability benefits
  • Health care plan

Financial benefits:


  • Registered Retirement Savings Plan (RRSP)

Long term benefits:


  • Maternity and parental benefits

Other benefits:


  • Learning/training paid by employer
  • Onsite amenities
  • Team building opportunities
  • Parking available
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