Customer Service Representative - London, Canada - Partify

Partify
Partify
Verified Company
London, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Position Summary

Overview

  • Collaborate well with team members in a fastpaced environment.
  • Interact with employees in both locations.
  • Learn to use platforms like Shopify, Ring Central, and Gorgias to complete tasks and answer calls.
  • Learn to identify customer needs or desires to recommend the appropriate product or service.
  • Develop a good understanding of the products we supply to answer customers' questions accurately.
  • Provide written communication to customers that is free of spelling and grammatical errors.
  • Work with colleagues when necessary to resolve customer complaints by providing solutions promptly to ensure customer satisfaction.
  • Strong organizational skills.
  • Provide answers to all customer inquiries and requests and conduct followups on time.
Roles & Responsibilities

  • Respond to customer inquiries and assist them with placing their orders.
  • Provide information regarding parts and give quotations.
  • Update customers regarding order statuses.
  • Assist customers with tracking their shipments.
  • Resolve order issues and reach out to customers regarding their orders.
  • Updating orders and sending customer invoices.
  • Issuing refunds and following up with customer concerns.
  • Contacting dealerships and shipping companies to facilitate the order process for customers.
  • Responding to reviews and questions.
  • Keeping track of orders to ensure the orders are fulfilled on time.
  • Fulfilling local orders.
  • Maintain files, documentation, and databases.
  • Other Duties as assigned.

Requirements:


  • Bachelor's Degree
  • Strong communication and interpersonal skills.
  • Strong verbal and written skills.
  • A minimum of 55 words per minute.
  • Works and communicates well individually and in a team environment.
  • Excellent organization and prioritization skills.
  • Time management skills to multitask in a high volume, rapidly changing work environment.

Job Types:
Full-time, Permanent


Salary:
$19.00 per hour


Benefits:


  • Casual dress
  • Dental care
  • Life insurance
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Application question(s):

  • Can you type 55 words per minute? This is a requirement.
  • How would you describe customer service?

Education:


  • Bachelor's Degree
(required)


Ability to Relocate:

  • London, ON N6E 2G1: Relocate before starting work (required)

Work Location:
In person
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