Service Assistant-surrey - Surrey, Canada - Immigrant Services Society of BC

Immigrant Services Society of BC

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Assistant, Ignite and Spark Program

(Posted:
November 22, December 5, 2023)

Job ID #: 2023-Ignite-08

Position:
Service Assistant, Ignite and Spark Program

ISSofBC Welcome Centre - Surrey

Regular full-time position at 35 hours per week starting as soon as possible until March 31, 2024

At ISSofBC we believe in:

v Working with
purpose
v We aspire to
improve
v We cultivate
belonging
v We are
genuine

Why choose us
Join ISS_of_BC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

About IGNITE AND SPARK PROGRAM

The
IGNITE and SPARK program supports immigrants and refugees to navigate local entrepreneurship and design, develop and launch their own business start-up.

In IGNITE and SPARK, we believe that our clients deserve a proactive partner who helps them succeed. We bring empathy, are forward-thinking, and we're constantly iterating our tools and processes to deliver a proactive client experience in a fast-changing environment.

As a Service Assistant for
IGNITE and SPARK, you will be the first point of contact for our clients, stakeholders, and partners.

You will provide reception and administrative support functions for the program, including maintaining records and files and entering data into the program database.

Provide word processing for the program including general correspondence. Assist in the areas of program marketing, mentor matching, client follow-up, database maintenance, record-keeping, and event/workshop preparation.

How You'll Make a Difference

Perform reception and clerical duties including word processing, filing, copying, processing mail, collating documents, and receiving visitors
Enter client service record information into a centralized database. Maintain and update database of client information as well as entrepreneur assistance programs, and current and potential Resource Team members available the Lower Mainland.
Prepare and update program information and marketing materials, utilizing desktop publishing and production. Prepare template contracts to for individuals hired to translate marketing materials as required, for distribution to target ethnic populations, media etc.
Prepare mailing lists, create, and disseminate surveys to clients and organizes and schedules focus groups.
Assist in coordinating and scheduling meetings; preparing logistics settingup information sessions, workshops, and marketing activities; and, when directed, may provide client followup assistance
Prepare purchase orders and cheque requisitions for signature by the Program Manager ensuring that all supporting documentation is provided. Process signed documentation to Finance in a timely manner and according to established procedures. Administer travel vouchers/bus tickets and keeps basic financial records
Contact internal/external case managers, ISSofBC staff, service providers, community organizations, Resource Team members, training providers, and financial institutions to obtain or provide information, building positive working relationships in the process
Performs other related duties as assigned

What You Bring

Completion of a certificate or diploma in office administration, business, or related discipline supplemented by a minimum of one (1) year of related experience preferably in a related social service field
OR an equivalent combination of education, training, and experience acceptable to the employer
Enthusiasm for a dynamic environment that has intricate processes, diverse teams, and an evolving postCOVID landscape for small business owners and entrepreneurs

What Makes You a Change Maker
-
A natural connector with a can-do attitude
-
A passion for client-oriented services with a willingness to help the team and the organization achieve desired objectives and targets
-
Creativity & innovation in marketing the program
-
New and exciting ways to manage time and resources efficiently
-
Bold curiosity and a willingness to learn new technology with previous experience with Microsoft Office, Zoom, and Microsoft Teams

Possession of and the ability to maintain a clear provincial criminal record check.

ISSofBC Value Proposition

Expected Hiring Range: $ $23.44 *Dependent on education, training, experience, and internal equity
Role Salary Range: $21.03 $29.86 per hour **Wage grids are reviewed annually.
Accrued vacation and other paid leave benefits
Extended health and dental benefits
Employer RRSP contribution at 3% with no required employee contribution; Optional employee RRSP contribution at 15% w