Tier 2 IT Support - Toronto - Deluxe

    Deluxe
    Deluxe Toronto

    10 hours ago

    Description

    Tier 2 IT Support Job Description


    The Tier II Onsite IT Support is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals.



    Key Responsibilities:

    • Addressing user tickets regarding hardware, software and networking

    • Maintaining knowledge articles on newly occurred/identified issues

    • Resolving escalated issues with Team Leads and Onsite Analyst I

    • SUPPORTING THE TEAM WITH POSITIVE CUSTOMER RELATIONS AND IMPROVEMENT OF PROCESSES AND PROCEDURES

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