IT Help Desk Support Technician - Waterloo, Canada - Park West Professional Services

Description

The Help Desk Support Technician will be the first point of contact for technical support for the external customers of our company.

We are an EMR partner that provide a full suite of physician's IT services to hospitals, IPAs and small and medium sized practices.

• Provide first and second level support on computer hardware and software issues on Microsoft platforms.
• Record all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assign to appropriate Technology staff member.
• Handle scheduled software upgrades and patches.
• Perform general administrative duties for department as needed.
• Assist in documenting and communicating user/technical service policies for products supported by the Help Desk.
• Develop reference and training materials and provide enduser training.

• Experience within the Information Technology industry in a support capacity.
• A diploma or certificate in a technical related area would be an asset.
• Strong competence in the Microsoft Ecosystem (Office, Remote Desktop, Server, Desktop OS).
• Entry Level Linux/Unix knowledge is a bonus.
• Ability to work in a fastpaced teamoriented environment.
• Highly organized, detailed and multitask oriented, with the ability to balance priorities.
• Excellent written and verbal communications skills.
• Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization.
• Solid problem solving and troubleshooting skills coupled with a willingness to learn.

• Remote interview process

• Yes 100% REMOTE ** AFTER INITIAL TRAINING

• Monday to Friday 11:00AM EST 8PM EST

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Vision care
• Work from home

• 8 hour shift

• Overtime pay