Field Service Technician - Canada - TriMech Solutions
Description
Job Category:
Additive Solutions
Requisition Number: FIELD Posting DetailsPosted: August 4, 2023
Full-Time
Locations
Showing 1 location
Canada
- Job Details
DUTIES
- Installation, setup and training of Additive Manufacturing equipment at customer site
- Service/Fix Additive Manufacturing equipment at customer locations (Primarily in Ontario)
- Provide competent hardware technical support on Additive Manufacturing equipment to existing customers
- Provide competent Software technical support on Additive Manufacturing equipment to existing customers
- Remote Phone and Web support to nation wide customers
- Present the Additive Manufacturing Workflow Process; Software, Hardware and post processing techniques
processes
- Work with Javelin and the equipment manufacturer's technical team to problem solve, learn together and
- Document, track, and follow up in NetSuite CRM with customer issues to complete resolution
REQUIREMENTS
- 3 to 5 years of previous relevant work experience preferred
- Technical or Engineering diploma / degree
- Must be bilingual in French and English
- Must enjoy working handson to troubleshoot electrical and hardware problems
- Thorough understanding of Additive Manufacturing and the 3D Printing Industry
- Strong interpersonal skills and an ability to work individually and with teams
- Be customer focused and service oriented w/ strong desire to exceed customer expectations
- Proficient problem solving and ability to diagnose and solve system/equipment issues
- Excellent communication written and verbal skills for delivering training or presentations
- Strong planning, self organization and administrative skills
- Previous experience with Stratasys 3D Printers, SolidWorks Software, or NetSuite CRM is an asset
- Knowledge/experience with manufacturing processes is an asset
- Must be able to travel to the USA on occasion
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