- Review and professionally handle all customer inquiries within our service promise with a focus on quality and efficiency
- Strengthen customer relationships by providing excellent service through frequent phone and email communication
- Work collaboratively with multiple departments to ensure best possible outcome for all inquiries while minimizing touches and providing excellent customer service
- Evaluate applications, web search results and business quoted via the web
- Work within underwriting authority and obtain underwriter approval when necessary
- Apply critical thinking and underwriting mindset to all accounts
- Pursue opportunities for growth and development through USLI University, continuing education, workshops and classes
- Communicate ideas for procedural or workflow improvement
- Complete departmental specific reports or projects
- Assist in training new team members when ready
- Strong organizational and written/verbal communication skills
- Strong commitment to customer service and attention to detail
- Ability to work independently in a fast paced team environment
- Desire to learn and understand our insurance product offerings
- Post-secondary education or equivalent business experience
- Property/Casualty insurance experience
- History of continuing insurance education preferred
Underwriting Assistant - Mississauga, Canada - USLI
Description
Essential Functions:
This position works closely with Underwriters, insurance brokers (our customers) in the binding of insurance, servicing of policies, and review/follow-up of underwriting information. The position encourages and creates opportunities for growth so team members can develop their insurance acumen for long term company advancement.
Other Duties and Responsibilities:
Specific Skills:
Minimum Job Requirements:
At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.
USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.
This position is a developmental role requiring in-person job shadowing, team building and foundational insurance education. On-site presence 75% of the time is necessary to meet the requirements of this role. Additional details may be discussed with the hiring leader.