Product Manager - Toronto, Canada - Paytm Labs

Description

• At Paytm Labs, we build great financial products for medium to large enterprises and are excited to embark on this new phase of growth, bringing new capabilities to market.

We're looking for a passionate and expert Product Manager to develop capabilities for a highly scalable Fraud and Risk Management (FRM) platform.

If you're interested in the payments space and have an understanding of or are curious about fraud prevention, this might be for you.

• Develop a deep understanding of our target market by having empathy for the user, approaching with curiosity, and talking to current and future customers
• Lead product decisions for the customer experience for onboarding and authoring of fraud prevention rules and processes
• Interview customers with the design & research team, translate customer needs into business requirements and work within technology constraints to build a generalized solution that can be used across multiple customers
• Iterate rapidly on a usable prototype to get customer feedback and focus on getting the right fit before investing more in a larger solution
• Focus on how well customers are able to use the current feature(s) and work with them on enhancing current features and migrating to the new capabilities
• Collaborate with PMs, engineers, customer support, sales, and marketing to ensure a smooth process from specification to launch
• Communicate release notes, milestones, upcoming fixes, features, and overall roadmap to ensure customer success

• A minimum of 35 years of experience on largescale platforms or products
• Interest and experience (ideal) in dealing with fraud
• Deep understanding of runtime complexities of largescale systems, their operational posture, and how a customer experiences and navigates them
• Strong experience working closely with customers to help them succeed with platform products. Listening to customers, understanding their needs, and converting them into wellwritten requirements enable the engineers to execute
• Ability to navigate time frames and prioritize immediate vs. future needs and skillfully manage a roadmap to serve the most customers
• Plan releases and communications, ensure complete documentation, support marketing teams and other GTM activity
• Exceptional verbal and written communication skills, with the ability to collaborate with design and dev teams, able to create buyin for product decisions with internal and external stakeholders
• Indepth knowledge of agile processes and principles, running a clear and effective process while being unafraid to adapt as needed.
• Excellent time management skills, with the ability to work on multiple projects simultaneously. Selfmotivated individual with acute attention to detail
• Bachelor's degree (or higher) in computer science, engineering, business management, or a related field

• Flexibility to WFH
• For the fourth year in a row, we are proud to announce that we have been certified as a Great Place to Work
• We are an open work environment that fosters collaboration, ownership, creativity, and urgency
• We ensure flexible hours outside of our core working hours
• Enrolment in the Group Health Benefits plan right from day 1, no waiting period
• Team building events
• Online learning through the platform, UDEMY
• Fuel for the day: Weekly delivery of groceries, and all types of snacks
• Catered lunches and desserts on a monthly basis
• Daily fun in the office with our competitive games of Ping Pong, Pool, multiple board games, and video games

• We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted.
• Paytm Labs is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know._